deaffriendly News

Ensuring the Customer is King: Deaf-Friendly Customer Service Training

Posted by: Staff Writer on April 25, 2016 | Comments

As a native Dallasite who grew up in the family business, Vicki Moseley has done it all: From bookkeeping to interacting with hungry regulars. Even in an era of table tracking buzzers and ready-order apps, she’d be the first to tell you that there’s no substitute for the “secret sauce” of customer service: Face-to-face interactions.

Posted by: Staff Writer on April 12, 2016 | Comments

This month, April 2016, marks 4 year anniversary since we launched deaffriendly.com. Wow! 4 years ago when I launched this business, going about my daily life as a Deaf consumer was frustrating, time consuming, annoying, and often I arrived home everyday, exhausted.

Posted by: Staff Writer on April 7, 2016 | Comments

This month marks four years of deaffriendly.com, an online review website for Deaf consumers to rate their positive and negative consumer experiences about businesses they frequent. Along the way, we’ve come to realize two things: change happens with every interaction in ordinary but powerful ways and change also happens when a small group of people decide to do big things, together.

Posted by: Elise Whitworth on April 1, 2016 | Comments

Socorro Garcia is our new Community Outreach Manager for deaffriendly.com and we are so excited to have her on the deaffriendly team. A big part of her job is going out into the community and networking with hearing businesses and Deaf consumers, to make sure they know about deaffriendly.com and all the different ways we can help them create a deaf-frinedly world.

Posted by: Elise Whitworth on March 1, 2016 | Comments

Crystal was born and raised in the Pacific Northwest, surrounded by the mountains and water. You’ll find her reading articles, writing poetry, or spending time near the many waterways and beaches of the Puget Sound. She’s our editor at deaffriendly.com and responsible for much of our written content on our website. A wordsmith, she produces articles and consumes coffee with equal speed and fervor, and we’re happy to keep her supplied in both.

Posted by: Staff Writer on Feb. 3, 2016 | Comments

On any given day you may find deaffriendly.com Advocate Kate Spencer curled up reading a book, watching crime-related shows like Law & Order: Special Victims Unit, or coloring in an adult coloring book. Like a true Northwest native she has cultivated a special connection with the Puget Sound waters; combing the shores, collecting seashells, seaglass, and rocks while taking in the ocean view. When she’s out and about shopping at local businesses, hitting up farmer's markets, and browsing for treasures at thrift stores and garage sales she’s always looking for new places to write reviews about.

Posted by: Elise Whitworth on Feb. 1, 2016 | Comments

Aimee Chou, who scores an INTP on the Meyers-Briggs personality test with a background in journalism is our virtuoso pen for hire and has been writing engaging content with her signature flair for puns and witticisms for deaffriendly since 2011.

Posted by: Staff Writer on Jan. 16, 2016 | Comments

In 2015, Deaf gained visibility, collaboration, linguistic interest, and became a cultural force reawakened:From Nyle DiMarco winning America’s Next Top Model (Cycle 22) to Deaf West’s Spring Awakening, #deaftalent movement has gained more than one supermodel, or a single Tony Award, the movement has created lasting role models.

Posted by: Elise Whitworth on Jan. 1, 2016 | Comments

Buddy is our graphic designer extraordinaire, his role is critical to keeping us looking spiffy. He wears many other hats, stepping up as a program assistant and assisting in social media duties. Odds are, if you have a question about the website or your account he’s the man behind the scenes helping our reviewers out.

Posted by: Staff Writer on Dec. 15, 2015 | Comments

The interpreting field is a dynamic one, growing and evolving. This can be most dramatically seen with the creation of Linguabee by Deaf founders Chad Taylor and Patrick Boudreault and Vineya by Communication Services for the Deaf which challenged the old interpreting agency model by connecting consumers and interpreters directly, eliminating the broker - the traditional interpreting agency.