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Join the Deaf-Friendly 7-Day Challenge

Posted by: Staff Writer on Sept. 26, 2016  |  Comments

Whether you celebrated Deaf Awareness Week (DAW) last week, or you are celebrating it this week like us, Deaf Awareness Week has been around for quite some time. DAW began in 1951 during the first gathering of the World Congress for the Deaf. We’ve highlighted it every year, with articles and a photo campaign to spread information, educate others, and encourage others to do the same.

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Vlad the Ironman and the Road to Kona

Posted by: Staff Writer on Sept. 12, 2016  |  Comments

What would you do if you knew anything was possible. What dream would you go after? What goals would you conquer? Who would you become?  

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In A Deaf Economy Deaf Artists Set Up Shop: Jena Floyd

Posted by: Staff Writer on Aug. 9, 2016  |  Comments

Deaf people are innovative problem solvers. They’re also a visionary and inspired group across the board. So it’s no surprise there are many creative and artistic entrepreneurs who are shaking up their industries with new ways of doing business, paving the way for others to follow them, and inspiring the rest of us who are buying up their products and services as we intentionally come together to support a Deaf economy.

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What Deaf-Friendly Business Accountability Looks Like

Posted by: Staff Writer on July 29, 2016  |  Comments

Our culture here at puts high value on our Deaf consumer experience as a catalyst for change. What we experience day in and day out, has tremendous meaning. So when we get together before work to catch up, share the latest happenings in our lives as well as what’s going on in our community - we know that it’s not meaningless water cooler talk, it’s important. We are constantly having conversations about our own deaf-friendly and deaf-challenged moments and the stories we hear from people across the nation.

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Facebook, Twitter, Etc: Make Your Ad Management Deaf-Friendly!

Posted by: Elise Whitworth on July 26, 2016  |  Comments

Deaf businesses have been booming, so much that there has been local and nationwide news coverage. This is thanks to technology making it easier to communicate, run a business, and attract customers. On the flip side, as technology use expands, new barriers are emerging for Deaf business owners. In particular, social media advertising solutions are not deaf-friendly.

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Over 200 Phoenix Professionals Get Deaf-Friendly Training

Posted by: Staff Writer on July 1, 2016  |  Comments

After attending a two-hour Deaf-Friendly Customer Service training on Wednesday, Kevin Mattingly wasted no time taking action: He personally turned on the captions on each television set in the Phoenix Convention Center. And decided to leave them on, forever.

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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Vicki Moseley: Improving the Deaf Consumer Experience

Posted by: Staff Writer on June 6, 2016  |  Comments

Vicki Moseley is our newest dynamic, fun-loving, and energetic team member, bringing with her years of experience teaching hearing businesses how to interact with Deaf people. Her sparkling eyes and mischievous smile lights up the room every time she enters it. When she’s not training businesses, she’s enjoying the great outdoors: kayaking, snowshoeing, swimming, hiking in the beautiful Pacific Northwest. For her it’s her community, her people, and the relationships she has with them that means the most. You’ll find her prioritizing time with her friends and loved ones, traveling to be with them, and volunteering on the board of a local Deaf organization.

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Melissa "echo" Greenlee: Founder & Fighter for Change

Posted by: Elise Whitworth on May 1, 2016  |  Comments

When I was a kid, I played in the meadow and chased the cows through riverbanks. I rocked out to 80’s music, sang along with Madonna and danced to “Lucky Star” and “Holiday”. I never thought that, at the age of 8 years old, one of my senses would leave me and my life would take a drastic turn. Growing up over the years with hearing loss, I struggled to understand those around me including my parents, my teachers, and my 5 siblings. I couldn’t place telephone calls, understand the television, classroom instruction, nor the radio.  None of my peers were like me and I was confused, angry and alone. By the age of 18, I had a profound hearing loss and could no longer hear Madonna’s voice over my pink ghetto blaster.

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Ensuring the Customer is King: Deaf-Friendly Customer Service Training

Posted by: Staff Writer on April 25, 2016  |  Comments

As a native Dallasite who grew up in the family business, Vicki Moseley has done it all: From bookkeeping to interacting with hungry regulars. Even in an era of table tracking buzzers and ready-order apps, she’d be the first to tell you that there’s no substitute for the “secret sauce” of customer service: Face-to-face interactions.

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