News

A New Year, A New Look, A New Deaf-Friendly World

The pandemic has been a catalyst for so many of us and has pushed businesses to embrace change in radically new ways. As deaf consumers, we are experiencing these changes in real-time and deaffriendly.com is changing with it.

Best of Deaf-Friendly Businesses in 2020: The Year of The Pandemic

This month, deaffriendly faces a tough task: Highlighting the best businesses in one of the worst years ever, the year of the pandemic.

From curbside pickup to clear masks, pandemic redefines the deaf consumer experience

Over four months later, fighting the coronavirus is still a Catch-22 for the 40+ million in the U.S. who live with hearing loss. With face masks and social distancing now the norm, deaf and hard of hearing individuals continue to be bewildered by new communication barriers. More than ever, businesses are in a unique position to improve the deaf customer experience.

When the Service is Whoa (Oh So) Good

You’re having a day… you overslept, spilled your coffee, misplaced your keys, and got a parking ticket.  Lovely. Then, the clouds start to part; you go into a business and receive amazing customer service. The staff is dreamy, makes eye contact, smiles at you, knows some signs and you leave feeling a million times better. All of a sudden the day is looking better and the world is a more deaf-friendly place.

When You Have A Deaf Challenged Consumer Experience

We’ve all been there. It’s the eyeroll. Or the exasperated sigh. Or the way they walk away and laugh while pointing at you with another co-worker. Maybe it’s even the outright refusal to serve you or provide you with accommodations. However you experience your deaf-challenged moment, it never feels good. Your stomach churns. Your break out into cold sweat. You can feel that rage start to simmer.

Reviews

Sherwin-Williams Paint Store

I was really hesitant to visit this store because in general, it's very hard right now with everyone wearing masks to communicate effectively. I ...

The George & Dragon Pub

The George and Dragon, a British pub, has reopened under new ownership. Stopped by today for pints with a friend and our server, Mary, seeing ...

The Heathman Hotel Kirkland

Everything about this hotel was so easy, accessible and deaf-friendly. When I checked in, they had all the typical front desk questions written out so ...

Zeeks Pizza

I really like their pizza but the service here was very slow. It took me about 15 minutes to get a menu. I only finally ...

Announcements

How this deaf CEO aims to make services better for the deaf community

As corporate America strives to be more inclusive, one under-the-radar group is the deaf and hard of hearing community. Melissa Echo Greenlee, founder of deaffriendly.com, and her interpreter Jennifer Mantle, join ‘The Exchange’ to discuss her condition and the decision to launch her Yelp-like business for the deaf and hard of hearing community.

Melmira Takes the #deaffriendly Challenge

Melissa Elmira Yingst of Melmira is on a mission to find and bring awareness to hidden narratives. Taking the deaffriendly challenge, she's committed to writing reviews on our platform for the entire month of March!