News

Access Orlando: deaffriendly CONSULTING trains 100 hotel staff to welcome 1,000+ deaf professionals to #NAD2022

After its first virtual conference in 2020, the National Association of the Deaf is back with another milestone: hosting its biennial #NAD2022 conference in Orlando, FL for the very first time. 

BEST OF 2021 Deaf-Friendly Businesses: Recurring faves and newcomers!

Like Santa, we love year-end lists. In deaffriendly’s earlier, more locally-focused years we began a year-end tradition: the “Best Of” list, with our 2013 list selecting flagship city favorites like Seattle Public Library and 5th Ave Theatre. 

Reviewer Spotlight: Julia Cameron Damon - Indianapolis, IN

Do you know the faces behind deaffriendly’s reviews? Quarterly, we pick the brains of our active reviewers - the words behind our mission, the stars of our ratings, and the soul of this website.

Got Captions? Washington State says You Betchya!

Washington State is the first state to mandate closed captions be turned on for screens in all public places and places of public accommodations, at all times. This is a major victory for deaf and hard of hearing consumers in Washington State, making it one of the most deaf-friendly states in the country.

A New Year, A New Look, A New Deaf-Friendly World

The pandemic has been a catalyst for so many of us and has pushed businesses to embrace change in radically new ways. As deaf consumers, we are experiencing these changes in real-time and deaffriendly.com is changing with it.

From curbside pickup to clear masks, pandemic redefines the deaf consumer experience

Over four months later, fighting the coronavirus is still a Catch-22 for the 40+ million in the U.S. who live with hearing loss. With face masks and social distancing now the norm, deaf and hard of hearing individuals continue to be bewildered by new communication barriers. More than ever, businesses are in a unique position to improve the deaf customer experience.

When the Service is Whoa (Oh So) Good

You’re having a day… you overslept, spilled your coffee, misplaced your keys, and got a parking ticket.  Lovely. Then, the clouds start to part; you go into a business and receive amazing customer service. The staff is dreamy, makes eye contact, smiles at you, knows some signs and you leave feeling a million times better. All of a sudden the day is looking better and the world is a more deaf-friendly place.

When You Have A Deaf Challenged Consumer Experience

We’ve all been there. It’s the eyeroll. Or the exasperated sigh. Or the way they walk away and laugh while pointing at you with another co-worker. Maybe it’s even the outright refusal to serve you or provide you with accommodations. However you experience your deaf-challenged moment, it never feels good. Your stomach churns. Your break out into cold sweat. You can feel that rage start to simmer.

Reviews

Taco Time NW

I love how even though I didn't order at the drive-thru speaker box, when I approached the Window and told Jacob I was Deaf ...

lululemon

I came here after a day in the area. When I was approached by the retail clerk, she started talking to me and I couldn ...

Roti Cuisine of India

I liked this place. Our server was super friendly. I think her name was Chan? She accepted our gestures and points and didn't waste ...

Pendleton

What a great store!!! The woman helping me, Jane, although I couldn't see her mouth under her mask, was very friendly and engaging. She ...

Announcements

How this deaf CEO aims to make services better for the deaf community

As corporate America strives to be more inclusive, one under-the-radar group is the deaf and hard of hearing community. Melissa Echo Greenlee, founder of deaffriendly.com, and her interpreter Jennifer Mantle, join ‘The Exchange’ to discuss her condition and the decision to launch her Yelp-like business for the deaf and hard of hearing community.

Melmira Takes the #deaffriendly Challenge

Melissa Elmira Yingst of Melmira is on a mission to find and bring awareness to hidden narratives. Taking the deaffriendly challenge, she's committed to writing reviews on our platform for the entire month of March!