In The News

Melissa "echo" Greenlee sitting on a bench looking beyond the camera with the back of a male sitting in front of the camera

"Creating a More Inclusive and Accessible World for the Deaf, DeafBlind Hard of Hearing Community"

Tech Inclusion, June 14, 2017

In today’s Diversity & Inclusion Leader Spotlight, we hear from Melissa “echo” Greenlee, Founder and CEO of, a website dedicated to bringing awareness to deaf-friendly businesses and corrective feedback to deaf-challenged businesses through consumer reviews. You can see echo speak on a panel discussing how we can design and develop inclusive and accessible products that work for everyone at the Seattle Tech Inclusion Conference Wednesday, June 14 at Galvanize Seattle in Pioneer Square.

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"Workers Learn How to Make Dining More Friendly For The Deaf"

KOMOnews, April 21, 2017

SEATTLE--When you walk into a store or restaurant, it's normal to hear a worker welcome you in. Unless you're deaf. Customers who are deaf or hard of hearing can find eating out especially challenging.

Molly Moon's knows that, so its workers have skills that go beyond a strong ice scream scooping arm. Many Molly Moon's workers have some training in American Sign Language.

Aqua background, Convene Logo

"Making Your Meetings Deaf-Friendly"

PCMA Convene, September 28th, 2016

A workshop in advance of a National Association of the Deaf conference shows how meeting and hospitality professionals can improve their Deaf-friendly customer service.

"Equal Access at NAD Conference"

DTV News, July 28, 2016 

About 3,000 D/HH and ASL community members visited Phoenix for the NAD conference. DeafFriendly was there beforehand to help make sure all their experiences went smooth.

"Lessons From NAD Conference Make Phoenix a More Deaf-Friendly City"

Exhibitor News, July 28, 2016 

Frontline employees from Phoenix’s visitor industry are now better equipped to communicate with deaf and hard-of-hearing individuals thanks to the city’s recent hosting of the 53rd Biennial National Association of the Deaf Conference.


"deafREVIEW Helps Hard-of-Hearing Find Friendly Businesses"

Q13News, May 20, 2013

For many deaf or hard-of-hearing individuals, customer service isn’t easy to come by. Now, a Seattle-based website is giving the deaf a place to sound off on how they are treated and how their challenge is handled by restaurants, clothing stores and coffee shops around the city., headquartered in Seattle, started as an effort to bring awareness to deaf-friendly businesses, and corrective feedback to ‘deaf-challenged’ businesses.

"deafREVIEW Gives a Voice to Deaf Consumers"

The Seattle Times, May 18, 2013 

Frustrated with poor customer service, a Seattle woman who is deaf founded deafReview, a Yelp-like review site for deaf, deaf-blind and hard-of-hearing individuals to rate businesses.

"Resources Growing in Deaf Community"

Seattle City Living, April 25, 2012

Approximately four weeks ago, the Seattle deaf and hard-of-hearing community gained another resource with the launch of, an on-line service that allows users to rate businesses and customer-service venues according to their deaf-friendliness. Like Yelp! or City Search, users give stars and blurbs to businesses to inform future patrons.


Reviews by Advocates & Champions

David Cowan

David Cowan

WSB TV transmit

Had the pleasure of working as a Deaf Interpreter at WSB-TV station. The staffs were amazing ...

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Seattle Legislative Department

Thank you for helping us To understand and to have ASL interpreters on tv media with COVD-19 ...

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Governor Tim Walz & Lt. Governor Peggy Flanagan

They are amazing during this COVID-19 outbreak by providing a CDI also live captioning during their ...

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Governor's Office

I have been pleased to see that an interpreter has been provided and that captioning has ...

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