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Viewing posts tagged customer service

From curbside pickup to clear masks, pandemic redefines the deaf consumer experience

Posted by: Staff Writer on July 13, 2020  |  Comments

Over four months later, fighting the coronavirus is still a Catch-22 for the 40+ million in the U.S. who live with hearing loss. With face masks and social distancing now the norm, deaf and hard of hearing individuals continue to be bewildered by new communication barriers. More than ever, businesses are in a unique position to improve the deaf customer experience.

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Best of 2019: Deaf-Friendly Businesses Who Went the Extra Mile

Posted by: Staff Writer on Dec. 29, 2019  |  Comments

What a year 2019 was! We saw the Deaf ecosystem in full force as more Deaf owned businesses than ever reached new and loyal customers alike. It was also a banner year for deaf-friendly businesses of all stripes who went the extra mile to ensure their Deaf and hard of hearing customers received accessible and deaf-friendly service. Our annual "Best of" list is based on actual Deaf consumer experiences shared on our website in the form of reviews. This year there were three businesses that stood out to us. Read on to find out who they are!

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BEST OF 2018: An Ode to Deaf-Friendly Business Standouts

Posted by: Staff Writer on Dec. 30, 2018  |  Comments

Ever seen your favorite business suddenly take a nosedive? In a fast-changing world, the best deaf-friendly businesses aren’t one-hit wonders. They continue being ah-mazing, even with new management, product changes, or when a new chef changes your favorite dish.

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A Deaf Person Walks Into Your Business. Now What?

Posted by: Staff Writer on Feb. 5, 2018  |  Comments

“A deaf person walks into a bar.” It may sound like the start of a classic joke formula, but this what actually happens all over the world daily, along with: “A deaf customer walks into your retail store,” or “a deaf taxpayer walks into your tax prep office,” or “a deaf driver walks into your auto body shop.”

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Building Bridges: Bringing Deaf-Friendly Customer Service to Baltimore

Posted by: Staff Writer on Sept. 5, 2017  |  Comments

Baltimore is a town of depth and breadth; fanning out from a picturesque harbor, it boasts both the culinary delights of Little Italy and its culinary love affair with crabs. The historical town is known for jobs in science, engineering and technology as well as its proximity to one of the most foremost teaching hospitals in the nation. And for several days in August it was the host to one of the largest Black Deaf gatherings in the country.

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Deaf-Friendly Certified Businesses YOU Need to Know

Posted by: Staff Writer on Aug. 10, 2017  |  Comments

Our first Deaf-Friendly Certified Businesses were announced in the spring and now we’re eager to share more about each of these stellar Businesses. Out of dozens of businesses who came close, each of these businesses made the final cut, meeting a rigorous criteria below, created by Deaf reviewers and deaffriendly staff.

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When the Service is Whoa (Oh So) Good

Posted by: Staff Writer on July 18, 2017  |  Comments

You’re having a day… you overslept, spilled your coffee, misplaced your keys, and got a parking ticket.  Lovely. Then, the clouds start to part; you go into a business and receive amazing customer service. The staff is dreamy, makes eye contact, smiles at you, knows some signs and you leave feeling a million times better. All of a sudden the day is looking better and the world is a more deaf-friendly place.

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Deaf-Friendly Showcase: When Tummies Rumble, Deaf-Owned Mozzeria Hits the Mark!

Posted by: Staff Writer on May 28, 2014  |  Comments

The mural-streaked, gritty Mission District is a neighborhood that Teenage Mutant Ninja Turtles’ pizza-obsessed Michaelangelo would have happily – and hungrily -- prowled. He may not have had use for its tattoo parlors nor vegan bakeries, but the plethora of Italian joints?

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10 Tips for Hiring (Qualified) Sign Language Interpreters

Posted by: Staff Writer on Jan. 14, 2014  |  Comments

By now, the entire world knows of the too-crazy-to-be-true interpreting agency which foisted the #fakeinterpreter Thamsaqua Jantjie onto the world stage. South Africa Interpreters is every interpreter's cautionary tale: A perfect example of how NOT to run your interpreting agency.

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5 Customer Service Fails: The Holiday Edition

Posted by: Staff Writer on Nov. 11, 2013  |  Comments

With the holidays around the corner, customer service sometimes changes for the worst. How does that bode for deaf and hard of hearing customers who are trying to survive the most credit-disrupting, nerve-wracking, and elbow-jostling season of the year?

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Reviews by Advocates & Champions

Dog Grooming

Dog Grooming

Blackberry Patch Kennel

Dog Grooming School! When I ask my dogs if they want to go see Jessica they ...

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We Move You Logistics

We Move You Logistics

Smile Perfector Dental Group

We Move You Logistics is known as the most reliable Moving and Packing Company in Canada ...

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fifewema

fifewema

Emergency Dentist Brooklyn NYC

I live new york and I have lose teeth. I want to dental implant. And I ...

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