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Viewing posts by Staff Writer

Ensuring the Customer is King: Deaf-Friendly Customer Service Training

Posted by: Staff Writer on April 25, 2016  |  Comments

As a native Dallasite who grew up in the family business, Vicki Moseley has done it all: From bookkeeping to interacting with hungry regulars. Even in an era of table tracking buzzers and ready-order apps, she’d be the first to tell you that there’s no substitute for the “secret sauce” of customer service: Face-to-face interactions.

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Founders Corner: We're Turning Four!

Posted by: Staff Writer on April 12, 2016  |  Comments

This month, April 2016, marks 4 year anniversary since we launched deaffriendly.com. Wow! 4 years ago when I launched this business, going about my daily life as a Deaf consumer was frustrating, time consuming, annoying, and often I arrived home everyday, exhausted.

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deaffriendly Turns 4: More Than Just a Review Website, A Movement!

Posted by: Staff Writer on April 7, 2016  |  Comments

This month marks four years of deaffriendly.com, an online review website for Deaf consumers to rate their positive and negative consumer experiences about businesses they frequent. Along the way, we’ve come to realize two things: change happens with every interaction in ordinary but powerful ways and change also happens when a small group of people decide to do big things, together.

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Reviewer Spotlight: Kate Spencer

Posted by: Staff Writer on Feb. 3, 2016  |  Comments

On any given day you may find deaffriendly.com Advocate Kate Spencer curled up reading a book,  watching crime-related shows like Law & Order: Special Victims Unit, or coloring in an adult coloring book.  Like a true Northwest native she has cultivated a special connection with the Puget Sound waters; combing the shores, collecting seashells, seaglass, and rocks while taking in the ocean view.  When she’s out and about shopping at local businesses, hitting up farmer's markets, and browsing for treasures at thrift stores and garage sales she’s always looking for new places to write reviews about. 

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Best of 2015: Deaf-Friendly Businesses That Rocked Our Year

Posted by: Staff Writer on Jan. 16, 2016  |  Comments

In 2015, Deaf gained visibility, collaboration, linguistic interest, and became a cultural force reawakened:From Nyle DiMarco winning America’s Next Top Model (Cycle 22) to Deaf West’s Spring Awakening, #deaftalent movement has gained more than one supermodel, or a single Tony Award, the movement has created lasting role models.

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Interpreting Industry Insights: A challenging climate

Posted by: Staff Writer on Dec. 15, 2015  |  Comments

The interpreting field is a dynamic one, growing and evolving. This can be most dramatically seen with the creation of Linguabee by Deaf founders Chad Taylor and Patrick Boudreault and Vineya by Communication Services for the Deaf which challenged the old interpreting agency model by connecting consumers and interpreters directly, eliminating the broker - the traditional interpreting agency.

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Deaf-Inclusive Tech Conferences: Accessibility Lessons From &yetConf

Posted by: Staff Writer on Nov. 12, 2015  |  Comments

Though I was born deaf, I had very few opportunities to meet culturally Deaf, ASL-fluent peers until after college. As I began learning sign language for the first time, I noticed that many Deaf and hard of hearing people gravitated towards careers in tech. 

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Founder's Corner: Boom! Nyle Shakes up Deaf Stereotypes

Posted by: Staff Writer on Oct. 8, 2015  |  Comments

What a stud! Can I say that? I look forward to watching Nyle DiMarco strike a pose every week on America’s Next Top Model (ANTM). It’s easy to focus on the obvious, Nyle DiMarco is beautiful.  He’s on a show that celebrates beauty. I could stop right there.

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A Stylish Match: Starbucks Order App + Deaf Street Style

Posted by: Staff Writer on Sept. 16, 2015  |  Comments

Sometimes us staffers think Seattle is the center of the universe, or at least the birthplace of really cool things - deaffriendly.com, R.E.I., Microsoft, and Nirvana are just the tip of the iceberg. Our Ballard office is a hop and skip away from the actual Center of the Universe. We gush about local things, but get really excited when local goodness goes nationwide, such as the new Starbucks Mobile Order App which allows you to place your order using your mobile phone.

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Spreading Awareness for DEAF AWARENESS WEEK 2015

Posted by: Staff Writer on Sept. 9, 2015  |  Comments

Deaf Awareness Week (DAW) is rolling around again, falling during the last week of September. It’s a great opportunity for businesses, organizations, and individuals alike to spread #deaffriendly awareness.  

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Reviews by Advocates & Champions

Rachel Berman

Rachel Berman

Ergologics

Ronda is champ! I love that there is a Deaf ergonomics specialist, and I've learned ...

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Michael Thal

Michael Thal

Fat Sal's Deli Encino

The manager knows I'm deaf. When I asked for space on Monday night for a ...

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Ariele

Ariele

CenturyLink Field

I have attend music events, Sounders game and Seahawks games.  They provided really great ASL interpreters ...

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Crys

Crys

Starbucks

This is Washington D.C.'s Signing Starbucks and is so unbelievably deaf-friendly that I wish ...

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