deaffriendly News

Viewing posts by Staff Writer

Join the Deaf-Friendly 7-Day Challenge

Posted by: Staff Writer on Sept. 26, 2016  |  Comments

Whether you celebrated Deaf Awareness Week (DAW) last week, or you are celebrating it this week like us, Deaf Awareness Week has been around for quite some time. DAW began in 1951 during the first gathering of the World Congress for the Deaf. We’ve highlighted it every year, with articles and a photo campaign to spread information, educate others, and encourage others to do the same.

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Vlad the Ironman and the Road to Kona

Posted by: Staff Writer on Sept. 12, 2016  |  Comments

What would you do if you knew anything was possible. What dream would you go after? What goals would you conquer? Who would you become?  

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In A Deaf Economy Deaf Artists Set Up Shop: Jena Floyd

Posted by: Staff Writer on Aug. 9, 2016  |  Comments

Deaf people are innovative problem solvers. They’re also a visionary and inspired group across the board. So it’s no surprise there are many creative and artistic entrepreneurs who are shaking up their industries with new ways of doing business, paving the way for others to follow them, and inspiring the rest of us who are buying up their products and services as we intentionally come together to support a Deaf economy.

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What Deaf-Friendly Business Accountability Looks Like

Posted by: Staff Writer on July 29, 2016  |  Comments

Our culture here at deaffriendly.com puts high value on our Deaf consumer experience as a catalyst for change. What we experience day in and day out, has tremendous meaning. So when we get together before work to catch up, share the latest happenings in our lives as well as what’s going on in our community - we know that it’s not meaningless water cooler talk, it’s important. We are constantly having conversations about our own deaf-friendly and deaf-challenged moments and the stories we hear from people across the nation.

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Equal Access at NAD Conference in Phoenix, AZ

Posted by: Staff Writer on July 28, 2016  |  Comments

Everyone is still talking about how successful the NAD 2016 conference was in Phoenix, Arizona: especially in regards to the equal access at the convention center, the hotels, the surrounding restaurants and bars. All of that is because of the training that they got from deaffriendly. 

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Over 200 Phoenix Professionals Get Deaf-Friendly Training

Posted by: Staff Writer on July 1, 2016  |  Comments

After attending a two-hour Deaf-Friendly Customer Service training on Wednesday, Kevin Mattingly wasted no time taking action: He personally turned on the captions on each television set in the Phoenix Convention Center. And decided to leave them on, forever.

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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Vicki Moseley: Improving the Deaf Consumer Experience

Posted by: Staff Writer on June 6, 2016  |  Comments

Vicki Moseley is our newest dynamic, fun-loving, and energetic team member, bringing with her years of experience teaching hearing businesses how to interact with Deaf people. Her sparkling eyes and mischievous smile lights up the room every time she enters it. When she’s not training businesses, she’s enjoying the great outdoors: kayaking, snowshoeing, swimming, hiking in the beautiful Pacific Northwest. For her it’s her community, her people, and the relationships she has with them that means the most. You’ll find her prioritizing time with her friends and loved ones, traveling to be with them, and volunteering on the board of a local Deaf organization.

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Ensuring the Customer is King: Deaf-Friendly Customer Service Training

Posted by: Staff Writer on April 25, 2016  |  Comments

As a native Dallasite who grew up in the family business, Vicki Moseley has done it all: From bookkeeping to interacting with hungry regulars. Even in an era of table tracking buzzers and ready-order apps, she’d be the first to tell you that there’s no substitute for the “secret sauce” of customer service: Face-to-face interactions.

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Founders Corner: We're Turning Four!

Posted by: Staff Writer on April 12, 2016  |  Comments

This month, April 2016, marks 4 year anniversary since we launched deaffriendly.com. Wow! 4 years ago when I launched this business, going about my daily life as a Deaf consumer was frustrating, time consuming, annoying, and often I arrived home everyday, exhausted.

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Reviews by Advocates & Champions

Meredith

Meredith

Starbucks

This is now the first Signing Starbucks in the US! All staff sign, most are Deaf ...

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Kate

Kate

Curries

In the spur of the moment, I discovered this hidden gem when my sister and I ...

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Di

Di

Beer Star

Beer Star is well lit, spread out and the bartenders are Deaf friendly. They use the ...

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deafREVIEWer

deafREVIEWer

Brother Barrel

Kathryn immediately handed me a notepad saying that I can use it if needed to order ...

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