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Viewing posts by Staff Writer

Social Media Storm: #HearingPrivilege and #DeafGain

Posted by: Staff Writer on Oct. 4, 2016  |  Comments

The recent social media campaign #HearingPrivilege and #DeafGain ran the last week of September which some in the Deaf community marked as Deaf Awareness Week. Both were enormously popular and showcased one of the ways social media is leveraged to spread awareness and create a catalyst for conversations and debate within the Deaf community.

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Join the Deaf-Friendly 7-Day Challenge

Posted by: Staff Writer on Sept. 26, 2016  |  Comments

Whether you celebrated Deaf Awareness Week (DAW) last week, or you are celebrating it this week like us, Deaf Awareness Week has been around for quite some time. DAW began in 1951 during the first gathering of the World Congress for the Deaf. We’ve highlighted it every year, with articles and a photo campaign to spread information, educate others, and encourage others to do the same.

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Vlad the Ironman and the Road to Kona

Posted by: Staff Writer on Sept. 12, 2016  |  Comments

What would you do if you knew anything was possible. What dream would you go after? What goals would you conquer? Who would you become?  

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In A Deaf Economy Deaf Artists Set Up Shop: Jena Floyd

Posted by: Staff Writer on Aug. 9, 2016  |  Comments

Deaf people are innovative problem solvers. They’re also a visionary and inspired group across the board. So it’s no surprise there are many creative and artistic entrepreneurs who are shaking up their industries with new ways of doing business, paving the way for others to follow them, and inspiring the rest of us who are buying up their products and services as we intentionally come together to support a Deaf economy.

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What Deaf-Friendly Business Accountability Looks Like

Posted by: Staff Writer on July 29, 2016  |  Comments

Our culture here at deaffriendly.com puts high value on our Deaf consumer experience as a catalyst for change. What we experience day in and day out, has tremendous meaning. So when we get together before work to catch up, share the latest happenings in our lives as well as what’s going on in our community - we know that it’s not meaningless water cooler talk, it’s important. We are constantly having conversations about our own deaf-friendly and deaf-challenged moments and the stories we hear from people across the nation.

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Equal Access at NAD Conference in Phoenix, AZ

Posted by: Staff Writer on July 28, 2016  |  Comments

Everyone is still talking about how successful the NAD 2016 conference was in Phoenix, Arizona: especially in regards to the equal access at the convention center, the hotels, the surrounding restaurants and bars. All of that is because of the training that they got from deaffriendly. 

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Over 200 Phoenix Professionals Get Deaf-Friendly Training

Posted by: Staff Writer on July 1, 2016  |  Comments

After attending a two-hour Deaf-Friendly Customer Service training on Wednesday, Kevin Mattingly wasted no time taking action: He personally turned on the captions on each television set in the Phoenix Convention Center. And decided to leave them on, forever.

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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Vicki Moseley: Improving the Deaf Consumer Experience

Posted by: Staff Writer on June 6, 2016  |  Comments

Vicki Moseley is our newest dynamic, fun-loving, and energetic team member, bringing with her years of experience teaching hearing businesses how to interact with Deaf people. Her sparkling eyes and mischievous smile lights up the room every time she enters it. When she’s not training businesses, she’s enjoying the great outdoors: kayaking, snowshoeing, swimming, hiking in the beautiful Pacific Northwest. For her it’s her community, her people, and the relationships she has with them that means the most. You’ll find her prioritizing time with her friends and loved ones, traveling to be with them, and volunteering on the board of a local Deaf organization.

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Ensuring the Customer is King: Deaf-Friendly Customer Service Training

Posted by: Staff Writer on April 25, 2016  |  Comments

As a native Dallasite who grew up in the family business, Vicki Moseley has done it all: From bookkeeping to interacting with hungry regulars. Even in an era of table tracking buzzers and ready-order apps, she’d be the first to tell you that there’s no substitute for the “secret sauce” of customer service: Face-to-face interactions.

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Reviews by Advocates & Champions

Brandon

Brandon

The VanNoy Firm

Anthony Vannoy and his firm are doing a wonderful job of providing services for deaf and ...

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Kate

Kate

Full Tilt Ice Cream

My friend and I stopped by to buy ice creams on a warm day. The person ...

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loren

loren

The Parish

The waiter brought us to a nice table in a well-lit area as per requested. The ...

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echo

echo

Trails End Taphouse & Restaurant

My Deaf friend and I were served by a server named Joseph. He was so easy ...

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