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Serving a Deaf or Hard of Hearing Customer? Five Customer Service Fails

Posted by: Staff Writer on July 16, 2013  |  Comments

Good customer service is the defining factor of any good business – especially important is the first point of contact. As deaf consumers, we frequent a variety of businesses daily such as retail establishments, restaurants, bars, coffee shops, and many more. If we experience bad customer service, chances are, all of our friends will hear about it and unless there have been improvements, we are unlikely to return.

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ridiculist: Deaf People Can’t Read or Write

Posted by: Staff Writer on July 10, 2013  |  Comments

What do the names Kisor, Briscoe and Desloges have in common? First, all of them are published authors. Second, all of them are deaf or hard of hearing.

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Waving the White Napkin, and 7 Other Things You See at Deaf Weddings

Posted by: Staff Writer on July 9, 2013  |  Comments

"Here Comes the Bride" never played. There were no - or minimal - table centerpieces. What's more, the Officiate didn't utter a peep during the ceremony. Wait, did you just stage the wedding planning blooper of the year?   

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Give me Liberty ... Or Give Me Deafisms

Posted by: Staff Writer on July 1, 2013  |  Comments

The year was 1776: A noisy culmination of musket gunpowder, tarring, feathering, and three shiploads of tea tumbling into the Boston Harbor. Fast forward 237 years as a free country, and it's easy to say that We, the Deaf or Hard of Hearing people of the United State of America, have become more independent.

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flashBACK Friday: Brightly Colored Ear Molds

Posted by: Staff Writer on June 28, 2013  |  Comments

Plain beige, bright blue and hot pink ear molds are so 1980s! Yet, braces, hair dye and contact lenses now come in all colors of the rainbow. Why not ear molds, too?

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8 Realities of Accessibility Tax Credits and Deductions - Through a Deaf CPA’s Eyes

Posted by: Staff Writer on June 17, 2013  |  Comments

Ever wondered why, in the enlightened 21st Century, it still seems so gosh-dang impossible to coax some businesses to invest in your basic right to services like sign language interpreters or CART? We wondered the same, so we asked Howard Knight, a deaf CPA and Principal of Howard Knight, CPA, to give us the straight scoop about the realities of accessibility-oriented tax credits and deductions.

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ridicuLIST: All Deaf People Make Good Spies

Posted by: Staff Writer on June 12, 2013  |  Comments

Do not heed advice from the cast members of Seinfeld when in one episode they convince Marlee Matlin’s comical deaf character, Laura, to lip-read and eavesdrop on one of George’s ex-girlfriends at a party.

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The Woof Isn't Silent: Wo/Man's Deaf Best Friend

Posted by: Staff Writer on June 11, 2013  |  Comments

A stealthy robot vacuum twirls around Suz Ledet's hardwood floors, absorbing the ever-shedding white fur of her two Boxers: Marlee and Lucky Lucy. Pigmentation is first of two clues that they are unique: White hair is often associated with deafness in dogs.  

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Captioning In-Flight Entertainment: The Final Frontier

Posted by: Staff Writer on June 4, 2013  |  Comments

Scientific progress doesn't always happen in logical order. In 1921, Aeromarine Airways showed the world's first in-flight movie. In 1969, we put a man on the moon. In 2005, tourists started booking with Virgin Galactic to take spaceflights. In 2009, U.S. Department of Transport ruled that all aircraft videos, DVDs and other audio-visual displays be captioned for safety and/or informational purposes. 

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flashBACK Friday: Communicating with the deaf/hh before video phones, texting, and TTY’s

Posted by: Staff Writer on May 31, 2013  |  Comments

Communicating with deaf/hh friends prior to video phones, texting and TTY’s may be a familiar situation for some and a surprise to others.  It may feel like ages ago, but it wasn’t until the mid-1980’s when TTYs were available in every deaf person’s home.

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Reviews by Advocates & Champions

Eric Gugger

Eric Gugger

Julia Cameron's Magical Mystical Massage Tour

I just recently tried a massage from Cam for the first time last week. I have ...

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Kate

Kate

Thai Naan

My dining companion and I were looking for a restaurant to eat at in downtown Snohomish. This location ...

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Rachel Berman

Rachel Berman

Starbucks

There was a woman who knew some signs near the front and helped guide us where ...

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ktquiet

ktquiet

Julia Cameron's Magical Mystical Massage Tour

In order to support the Deaf Ecosystem, I try to obtain services/visit Deaf-owned businesses whenever ...

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