Anonymous User

I was at this bookstore for their Seattle Seahawks Derrick Coleman's "No Excuses" book signing event on June 14th (12-2pm). We showed up early to pick up our books that we purchased and to get into line. At the checkout (to buy our books), the staff talked to us and it was frustrating because we could not understand what they were saying. I wrote down on a paper to ask my question and the staff talked back to me so I "bluffed" as if I understood him before leaving because he was not willing to write down what he told me. We walked over to the Information desk to ask the question again and the staff started to talk to us. But when she realized that we couldn't understand her, she pointed over to the area where the event would be at.

They had no signs, no posters, or anything that would help guide people to the correct place to line up. We started to stand in an area that we assumed that it would be at before a staff came over to tell us no no, go over there. There was no information posted about the different A-F groups that would go in order. We ended up being in the first group (A) because we bought the tickets early. My friend had his hearing aids on and he could hear that they were announcing something on the speaker, but we had NO way of understanding what they were saying about the event. Luckily, there was another woman in the line whose husband was able to understand it and interpret it so she could repeat it to us.

You would think that with a Deaf football player for this special book signing event, the staff would be more understanding and prepared for many D/HH/DB people that might show up for it. Unfortunately, they were not prepared at all, did not put up any signs (ex. "Line Begins Here"), and used communication methods that were not very accommodating (ex. speaker). I was very excited about seeing Derrick Coleman and it made my day, however, this event was very frustrating and it spoiled my mood for the communication barrier part.

I don't know if I would want to return again to this place. If they improve in the future to be more accommodating, I might come back again.

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Third Place Books

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