Hyatt Regency Phoenix

Anonymous User

From A - Z, this hotel was fully accessible to me. Finally, a hotel that gets it! 

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Accepts Relay Calls
  • Subtitles/Closed Caption/Open Caption
  • Schedule/Order On-line or E-mail
  • ADA Compliant In-room Kit

Guthrie

This hotel definitely put in a lot of work to make sure our experience was accessible. The use of ASL interpreters to be present for the first day (Tuesday) was helpful in getting the right room set up. My first room had wet carpet, and they were happy to accommodate me with a different room right away, and took care of my parking needs at the adjacent garage. Plus, I was given a card, in which a number was provided where I can text to get help. I wish all hotels did this.
Also, the Einstein Brothers Cafe annex at the hotel had employees who were fluent enough to facilitate the orders smoothly. I was very appreciative of this, as I'm not a morning person - the ease to communicate while tired was a plus!

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Schedule/Order On-line or E-mail
  • Subtitles/Closed Caption/Open Caption

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