Three stars because the actual medical care I was given was good. If I was a hearing person I would give 5 stars. The way this facility can take all of their services to the next level is to educate their staff on how to deal with a deaf client. i have been twice in last 3 years for emergency situations. Both times mind bending pain and once breathing problems forced me to go. Both times front desk staff was gracious and congenial. Both times people helping me were caring and focused and kind. Both times they ultimately helped me. I am grateful. I feel they are a quality and skilled medical establishment in my neighborhood. My issue is they know nothing of dealing with a deaf person. I am asked by virtually every employee I encounter or rather informed “you read lips right”? In the very best of calm healthy times my answer would be, I try. When I literally can not see straight because I’m shaking and doubling over in pain and can’t carch my breath, the answer is a solid no. Because Incan barely see. when I have the nurse say, “so what do you do?” ”do you do the sign language?” Again when I’m shaking, doubles over in pain and having trouble breathing I’m not in a position. To break this down and educate. I assume this facility is aware of basic ADA accommodations. The minute the receptionist recognizes the person is deaf and verifies they sign they should be calling for an interpreter. in mean time everything should be written down, that’s tricky tho because the last time I could read nothing due to my blurred vision. I am hoping NextCare will opt to do training in correct and legal accommodations for their deaf clients. There is real liability involved. Continuing to talk at and even talk louder to a deaf person in crisis will not get the message or crucial information across. This is a great medical facility, I hope they will become educated and implement crucial awareness toward the deaf.
