Renaissance Phoenix Downtown Hotel
- 100 North 1st Street Phoenix Arizona 85004
- (602) 333-0000
I was pleased with their instructions, given in sign language via an interpreter, during the peak check-in time, about text-based solutions, ADA kits, and area recommendations. This was fabulous because there was a conference going on where the majority was Deaf attendees. I was blown away by their services because none of the other hotels I’ve been to has ever done this. They made me feel like I was a guest who deserved a great stay. The front desk staff demonstrated an ability to greet me directly, and showed how comfortable they were in working with the interpreter — especially Christopher. He was willing to learn basic signs and went the extra mile to make sure I had a great time. There were also other employees with similar enthusiasm, which was a BONUS! During each day of the conference, the employees, including the bartender, were constantly committed to being deaf-friendly and I could see firsthand how they rolled with various communication modes to accommodate each guest — with ease. This was by far the best customer service I ever received.
I highly recommend this hotel for future Deaf conferences; you will not be disappointed!
- Subtitles/Closed Caption/Open Caption
- Makes Eye Contact
- Knows Sign Language
- Positive Attitude
- ADA Compliant In-room Kit