The 5th Avenue Theatre

Anonymous User

I cannot tell you how impressed I have been with 5th Avenue Theatre lately. I went to see The Hunchback of Norte Dame and not only did they provide qualified ASL interpreters, the interpreters were ON the stage! That is a very rare thing and one that we Deaf people have been wanting in theatres for so long! In addition, 5th Avenue Theatre put together some short video's to teach us all the name signs for various characters in the play. This was so helpful as it is sometimes hard to follow the story if you don't have this key information. I would only suggest if they continue to offer that in the future to send it out at least 3 - 5 days in advance to allow time for the Deaf patron to view it a few times. All customer service reps and ushers I encountered were friendly and easy to understand. They had white boards for writing, captions on the TV's in the main lobby and did I mention, the interrpeters were ON the stage!X  So very impressed with this theatre and hope they keep it up for future productions! 

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Schedule/Order On-line or E-mail
  • Subtitles/Closed Caption/Open Caption
  • Pen and Paper Available
  • Willingness to Gesture
  • Experience Hiring Interpreter

Anonymous User

Several of us attended the "The Little Mermaid" show in December 2016 and we had a very deaf-challenged experience. I held off posting this review in hopes of trying to work out things with 5th Avenue but we didn't get a very satisfying response from them in the next few months. There were issues with purchasing the ASL/OC tickets with different incorrect prices quoted to us at the ticket box office. For example, one person was quoted prices that were for the regular seats ($170) instead of ASL seats ($51). Then when that person followed up with it, she was informed that since she did not contact them within 2 weeks, the ASL tickets were no longer available and they were giving away the ADA seats to the public (even if she had called and emailed them within 2 week's notice). Fortunately, a very nice person named Ms. Isabel Dickey helped her get ASL tickets at last minute for the original price ($51) when they somehow became available again. When another Deaf person (who was the ASL coach) purchased another ticket in additional to the one that she already got earlier, she was given a different ticket price even if it was for the same area! She found that to be strange and concerning of how the prices suddenly changed for the same section. There were a lot of issues with visibility from the seats because the interpreters were not on a platform. One Deaf person who attended this show with her daughter were seated a few rows behind the stage and even they could not see the interpreters very well!

When these things were brought up with The 5th Avenue, it felt like we were hitting a wall with them not being very receptive to our constructive feedback. We communicated with 
Mr. Robert Phillips (Director of Sales and Guest Services) and found some things in his email(s) to be concerning. For example, he called the interpreters "signers" and tried to brush over it as if we had a misunderstanding about the ticket prices varying because of their "mini-theater" system. All of us had never heard of something like this in the years that we have worked and/or attended the shows at 5th Avenue. We've had no problems with purchasing ASL/OC tickets for years in the past prior to this show. Another part that jumped out to us from the email was this: "In line with the ADA, we do sell/release some of the accessible seats when all non-accessible tickets in the same designated price category have been sold." So basically, since they have enough ASL (ADA) seats, they can give away the rest if that section sells out and they want to have more seats available for non-ADA customers who are able to pay these high prices (ex. $200-$300) versus trying to make sure that customers who need these ADA seats are given the first opportunity to sit there first just because they have the required minimum number of ADA seats. That didn't sit very well with us when we saw that in the email.

The reason why I ended up leaving 2 stars instead of 1 star is because of 
Ms. Isabel Dickey's positive attitude and willingness to go out of her way to assist some of us with getting the ASL seats that we needed. I haven't been back since we communicated with them because I was disturbed with some things. Other theaters like The Paramount and ACT does an excellent job with providing ASL seats, great visibility with interpreters on a platform, and helpfulness with working things out for their Deaf and Hard of Hearing customers. However, I am giving 5th Avenue a second chance by attending their newest show, "The Hunchback of Notre Dame" after hearing positive raves about it and how there has been some improvements like better visibility of the interpreters. I'm actually looking forward to it and I hope to be able to leave a positive review about my experience as a Deaf consumer! 

  • Accepts Relay Calls
  • Wheelchair Accessible
  • Experience Hiring Interpreter

deafREVIEWer

I've attended several plays here and I am grateful that I get the option of attending an interpreted show! I have had hearing companions over the year, and I have been able to attend the plays that they wanted to go to and find a night that has interpreters provided. Not having to search or even fight for access to interpreters goes a long way for us and truly makes the theatre-going experience a rich one!

  • Makes Eye Contact
  • Positive Attitude
  • Schedule/Order On-line or E-mail
  • Subtitles/Closed Caption/Open Caption
  • Assisted Listening Devices
  • Knows Sign Language

Erlene

I attended Oliver! at the Fifth Avenue on 12/15/13.  It was outstanding!  Captioning and the neck loop to pair with my hearing aids made all the difference!  I could "hear" everything that was said or sung by looking at the small captioning screen placed at the right front of the theater which showed EVRY word as it was sung.  Not like news on TV which seems to always be 2 or 3aces behind what is happening on the screen.Using the neck loop provided by the 5th Avenue amplified the sound well enough using  telecoil switch on my hearing aids that I was able to hear very comfortably throughout the performance.THANKS to the people who make both the captioning and the neck loop a viable option for the hard-of-hearing in our community.  We'll attend again!!

Gladhart

I attended the production of Oliver at the 5th Avenue Theater in Seattle, Washington.  The show was entertaining and professionally produced. I used both the open captioning and the assistive listening receiver with the neck loop.  Both made a huge difference in my ability to hear the lyrics and enjoy the musical.  I’ve seen a production of Oliver several times before but this was the first time I knew exactly what the performers were saying. It was a wonderful experience and I can’t wait to attend another production. The theater staff was friendly and helpful.  The only drawback was that they have too few receivers with neck loops so my friend was not able to use one.

Erlene

Thank you SO VERY MUCH for presenting the captioned performance of “Jersey Boys” on Friday April, 19, 2013 at the 5th Avenue Theater.   As a severely hard-of-hearing person, captioning enabled me to “hear” every song that was sung and every word that was being spoken.  

When Frankie Valli and the Four Seasons came walking toward the audience on stage singing back-to-back “Sherry”, “Big Girls Don’t Cry”, and “December 1963 (Oh What a Night)” it was just electrifying!!  The entire audience came to their feet clapping just like “The Wave” at the UW football games!  It was SO incredibly exciting!  From experiencing the whole performance I was on a “high” all night and even had trouble going to sleep!  

Captioning has made all the difference to me in attending performances at The 5th Avenue.  And, in my section, I see fellow hearing-impaired people who are benefitting from assisted listening devices and captioning as well. I drive over 200 miles round trip to attend your one captioned performance so you can see how important it is to me.
 

THANK YOU for installing the equipment that enables hard of hearing persons to receive captioned performances.  I will continue to faithfully attend performances that are captioned at your great 5th Avenue Theater.  If I didn’t live so far away, I definitely would have taken you up on your generous offer to see it again for only $25.00.

Appreciatively
Erlene

Belledgedesign

I love you, 5th Avenue Theatre for providing ASL interpreters through TADA (Theater, Allies, and Deaf Audiences) and open caption for fantastic shows over the years! You guys rock! I usually get tickets from my parents and I always change my tickets to the night of interpreted shows through relay calls- there's NEVER A PROBLEM. Again, I love you, 5th Ave.

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