US Social Security Administration

Anonymous User

This review is based on a phone call. I spoke with a woman named Mrs. Adams via relay service and she was very helpful. Took her time to talk with me and gave the relay interpreter enough time between our turns without interrupting. I haven't had very many positive encounters with SSA in the past. So I wanted to give a shout out to Mrs. Adams for providing excellent customer service, being clear with her answers and making sure that I was satisfied with my phone call before it ended. Thank you!!! 

  • Positive Attitude
  • Accepts Relay Calls

Anonymous User

My experience has not been so great at this SSA location. I've encountered staff who aren't too keen for communicating via paper/pen. Some won't take their time to write down everything and will leave some things out. 


They provide you with a number so you know when it's your turn. However, there are several stations and sometimes it's difficult to know which station you're supposed to stop by if there's more than one that are open with no customers present. I've shown my number slip to a station only to discover it was the wrong one. I'll love to see this changed so there's something such as "435" A then I'll know which station to stop by: A. 

One recent example regarding communication part. I had a hearing person with me as an advocate to help me out. When the staff realized this person was hearing, s/he refused to write on paper and practically forced this hearing person to interpret for me even if s/he was uncomfortable and informed the staff that s/he was not there to interpret for me. We tried several times but this staff refused to respect my preferred communication method and we had to go along with it or leave with my questions/issues unanswered for the purpose of my important SSA visit. 

They have a special machine where you can communicate with the staff. It's not 100% perfect though because if you're trying to type a longer message or explanation, it gets cut off as you continue typing. The keyboard is bulky and causes a lot of typos. This is why I've continued to use paper/pen as my method of communication since we can see all of the messages clearly and point to a part if it's needed during our conversation. 

They do provide ASL interpreters. That's one of the positive things. However, SSA doesn't always give you enough time to request for one if there's a short deadline for turning in important paperwork or it's urgent to fix an error in order to receive your monthly benefit. 

  • Accepts Relay Calls

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