The two times I've been there, when I gesture to/tell the staff that I am deaf, they immediately get out paper and pen for communication and are patient during the process too. They text with me to let me know when my car is ready. They also only focus on what you'd like to get done, they won't pressure you into paying for more work/services. I had my oil changed at another location and then stopped by the tire center the next day to get my brakes replaced, and they noticed my car was blowing out smoke from the exhaust pipe, so they checked my hood and found I had too much oil in it (which could damage the car). They caught it in time and helped fix the problem at no extra charge. They have a nice, relaxing waiting area with self serve coffee/tea bar and a TV with closed captions. I have been to different tire centers, none of them have been as supportive and caring as this one.