Lowe's Home Improvement

deafREVIEWer

I am not one who is as willing to give a low rating as I try to give a fair chance for redemption. Maybe it's because I was there at 9:15 pm when it closes at 10? Yet is it ok for me to expect lower level of service because it's nearing closing time and the employees are ready to run clocking out with no patience left to deal with a deaf customer who is asking to communicate via typing on phone screen? I quickly dropped to one star. I finally decided to approach the guy standing behind the paint counter who cannot "run away acting like he was busy" just like everyone else which is the reason why I am giving a second star. Believe me - I am good at judging whether or not the employee is already assisting someone else, and I have a lifetime experience behind my assessment process. One was busy pushing carts from the front outside of the store to the large lumber aisle (which I have seen as a typical daily activity and is a sign of an employee who has time to assist me); one walked from outside to the back without acknowledging me, and so on. Finally, I caught the paint department guy and explained my situation; he quickly summoned someone and responded appropriately via paper and pen.

I had to chase and finally pick the guy who cannot run away... yet that guy did well. But did I have to do that?




Reviews by Advocates & Champions

Guthrie

Guthrie

NuVegan Cafe

Friendly staff. A bit surprised to receive customers who were Deaf. I reassured them that they ...

Read Full Review

Angie

Angie

Julia Cameron's Magical Mystical Massage Tour

I’m a firm believer that people walk into your life at the exact time they ...

Read Full Review

Cam Damon

Cam Damon

Dr. Tavel Family Eye Care

I recently visited Dr Table’s office with my partner and while he was doing his ...

Read Full Review

Marlene

Marlene

Convo Communications

I've been using Covo Relay for years. I don't know how much I could ...

Read Full Review

deafREVIEW #deaffriendly echo
deaffriendly e-news
deaffriendly youth tee