I am not one who is as willing to give a low rating as I try to give a fair chance for redemption. Maybe it's because I was there at 9:15 pm when it closes at 10? Yet is it ok for me to expect lower level of service because it's nearing closing time and the employees are ready to run clocking out with no patience left to deal with a deaf customer who is asking to communicate via typing on phone screen? I quickly dropped to one star. I finally decided to approach the guy standing behind the paint counter who cannot "run away acting like he was busy" just like everyone else which is the reason why I am giving a second star. Believe me - I am good at judging whether or not the employee is already assisting someone else, and I have a lifetime experience behind my assessment process. One was busy pushing carts from the front outside of the store to the large lumber aisle (which I have seen as a typical daily activity and is a sign of an employee who has time to assist me); one walked from outside to the back without acknowledging me, and so on. Finally, I caught the paint department guy and explained my situation; he quickly summoned someone and responded appropriately via paper and pen.
I had to chase and finally pick the guy who cannot run away... yet that guy did well. But did I have to do that?