My experience at MoPop was a mix of good and bad.
The front desk clerk was a little aprehensive in serving my Deaf friend and I. When we asked him if the video displays throughout the museum were captioned, he didn’t know and had to go find out. When we asked him if he had any listening devices, that was a negative. I wondered how we would be able to enjoy the museum and whether it was worth our time.
The museum itself is very visual with a few rotating exhibits. All the displays had good signage to read about what was being showcased. Really helpful to have this for those that read English. For those with limited English, this would be very hard to appreciate. There were also lots and lots of video’s playing with no real consistency on what was or was not captioned. This was rather frustrating because as we moved through the museum (which was three floors), we never knew which ones we would be able to understand. Unfortunately, when we did find a video being displayed (and they were many), we moved on quickly in disappointment when we learned it wasn’t captioned. It's a lot of information that we missed out on, unfortunately. Even the huge screen which has awesome music videos was without captions. :( It would be hard for me to justify paying full price for a ticket next time if only some of the information is accessible to me. All in all, my friend and I did enjoy ourselves. The best part was how visual it was. The exhibits were set up so well and drew us in.
I would suggest that MoPop invests in deaf culture sensitivity training to teach staff how to better engage with Deaf and hard of hearing customers as well as captioning all of their videos.
- Makes Eye Contact
- Positive Attitude
- Schedule/Order On-line or E-mail