Museum of Pop Culture

echo

My experience at MoPop was a mix of good and bad.  

The front desk clerk was a little aprehensive in serving my Deaf friend and I. When we asked him if the video displays throughout the museum were captioned, he didn’t know and had to go find out. When we asked him if he had any listening devices, that was a negative. I wondered how we would be able to enjoy the museum and whether it was worth our time. 

The museum itself is very visual with a few rotating exhibits. All the displays had good signage to read about what was being showcased. Really helpful to have this for those that read English. For those with limited English, this would be very hard to appreciate. There were also lots and lots of video’s playing with no real consistency on what was or was not captioned. This was rather frustrating because as we moved through the museum (which was three floors), we never knew which ones we would be able to understand. Unfortunately, when we did find a video being displayed (and they were many), we moved on quickly in disappointment when we learned it wasn’t captioned. It's a lot of information that we missed out on, unfortunately. Even the huge screen which has awesome music videos was without captions. :( It would be hard for me to justify paying full price for a ticket next time if only some of the information is accessible to me. All in all, my friend and I did enjoy ourselves. The best part was how visual it was. The exhibits were set up so well and drew us in. 

I would suggest that MoPop invests in deaf culture sensitivity training to teach staff how to better engage with Deaf and hard of hearing customers as well as captioning all of their videos. 

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DDM

My mother and I decided to take our friend, who is visiting from Chile to Museum of Pop Culture formerly known as EMP in Seattle Center yesterday. I bought the tickets online so we didn't have to deal with the lines at the ticketing counter. As we browsed EMP, I noted that there were few captioned shows at the exhibit. I believe that all videos should be fully captioned as they should adhere to ADA accessibility for all kind of people with various hearing loss/cultural Deaf. 
Anyways, I mostly enjoyed my visit there: 12th Seahawks gallery, Jimi Hendrix and Nirvana. Best thing came out of this museum was having lunch at Wolfgang Puck cafe because the female server was such courteous and friendly. She knows basic sign words so she understood what I signed to her regarding the order. I wish I could recall her name but I really appreciated her courteous and professional manners. 
I would like to suggest for next visitors with various disabilities: EMP museum should revamp the accessibility to be visually friendly, and establish captioned on all videos. 



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Sharon

Disappointed that they didn't incorporate more visual with the auditory.  

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echo

I was so surprised that this museum was not as accessible to deaf and hard of hearing people as it should be. I expect more inclusiveness coming from Seattle Center, EMP and its affiliates. They did not offer any assisted listening devices. Being revolved around a music experience, I would think they would have thought about this when building their program. They also didn't fully closed caption their video's. They offer SEVERAL video stations for each exhibit. Only some were closed captioned. The ones that were closed captioned only had captions during interviews and did not show captions for music lyrics. It was so inconsistent that I had to miss out on several video's that were not accessible to me. The most disapointing was their center screen, which is HUGE, LOUD and POPULAR - it had many cool music video's and interviews. I was so bummed when a Justin Timberlake video came on and Uggh... NO Captions!?X? *heartbreak* I would suggest that EMP work with accessibility specialists to make their establishment more accessible to deaf/hh people. The only upside, is that the front desk clerk was willing to write back and forth with me to communicate, and even gave me a discount on the price since it was fully accessible to me. 

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