I've been to this location a couple of times and one of their staff named Maddie was really nice. She was willing to communicate with me via paper/pen and showed some of their glassybabies during one of my visits. During a different visit later on, she helped me get my order exchanged. This store is smaller compared to their downtown location near Amazon but it's a fun location if you are already at University Village for their many stores and restaurants. The company has taken a hit during the pandemic with lower amount of glassybabies made and not as many in stock at their store locations so call ahead if you are looking for something specific. Many thanks, Maddie!!