This is my second review for this T-Mobile Store. I was so impressed with them, I have to give them another review. When I was having problems with my phone and was in a hurry, Shelly helped me correct the issue and even gave me her text number in case I had another issue. This personal attention saved me so much trouble of having to call them or come in whenever I was having an issue with my phone. When I couldn't understand certain things she was saying, she had no problem writing them down and was patient in communicating with me. Thank you Shelly!!