Honda of Marysville

Kate

Went in today to have my car worked on and battery tested. Shawn helped me check in and he was great about communicating via paper/pen and on his phone. Signed "thank you" to me. I really appreciate how I was treated as a customer and the care that was put toward making sure my car was up to notch & safe for driving. Thank you! 

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Accepts Relay Calls
  • Well Lit Environment

Kate

I've been to this place several times and made some relay calls. The two different ladies that I spoke with in person while checking in both times were good about writing on paper to communicate with me regarding questions and information that were exchanged. 


The person who I worked with for fixing my car door and replacing the recalled faulty airbags wrote on paper too after I asked him to use that method to communicate with me. He also spoke with me on the phone with a relay interpreter at least 2 or 3 times to answer questions and to leave a message about my car being ready. While leaving the message about my car being ready, he did speak kind of fast and hung up before the interpreter could ask him one question (phone number) so I could call him back if I needed to after viewing the message. I didn't need to call back so it wasn't a problem about that part. I don't know if he was nervous and/or in a hurry (or both reasons) while doing the phone call. 

When I attempted to send an email earlier regarding my concerns about miscommunication during my first visit, I never got an answer back about my concerns. Because of this mistake or whatever it was that happened during the first visit, I had to come in again for my second visit to just have them look at my car after being told in my first visit that I needed the recalled faulty airbags replaced. That part was a bit frustrating because I had to make an additional trip down to the place when this could have been done during the first visit with an available staff on hand to check my car. I didn't mind waiting if they were busy at that moment so I wouldn't have to do another trip before the official appointment to replace my airbags and fix my door. At the end, I had to do 3 visits total before the car issues were fixed. 

When I was there during the 3rd visit to pay for the repairs, I noticed that the price was 2-3x more than what I had originally been told during my first visit on the bill for me to sign to agree about the payment. Luckily, the same woman who I spoke with from my first visit was there so I asked her to come over to help. They spoke for a bit (I don't know exactly what they were saying but it was related to the different costs) before getting this sorted out. I ended up getting it fixed to the first original price that was shared with me during my first visit. I'm glad that I clarified on that part because otherwise, I would have paid for unnecessary additional costs. I'll love to have someone answer that email if they see this review on deaffriendly. It'll show me that they care about their customers and their concerns/feedback instead of having them go unanswered for weeks now. 

Overall, I think they did a decent job with communicating when I was there in person with paper and pen. They accepted my relay call(s). Just not my email(s) even if they originally sent me one about coming in. 

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Accepts Relay Calls

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