Thoughtful Staff
When booking services there was an additional comment section where I posted "Deaf/Hard of hearing" customer. Due to COVID the front desk staff were behind plexiglass and wearing masks. When I arrived and I pointed to my ears and they held up a sign with my name and instructions to present my vaccination card.
The staff politely asked if I could read lips, and they pulled their masks to walk me through instructions for services. When I checked out, the staff member wrote down a breakdown of my total on a whiteboard so I could accurately tip my masseuse.
Great experience. Highly recommend.
- Pen and Paper Available
- Positive Attitude
- Schedule/Order On-line or E-mail
- Makes Eye Contact
- Willingness to Gesture
