I had to find a snow helmet so went with a friend. The customer service rep was great and explained to her how difficult it is to find a snow helmet that would be a best fit as I have been trying for few years. She recommended the "Bern" snow helmet that allows me to take off the ear covers because wearing a hearing aid is annoying with ear covers. I wish I knew her name and thank her as I have been wearing this snow helmet for a while going skiing and love it. Thanks girl!