My friend and I stopped by this place yesterday (8/30) for lunch. The host was friendly and helped us get seated at the table. When our waitress named Stephanie arrived, I asked her if the lunch combo was included with the email offer I received from Neighborhood Grills. I don't know if it was because of the email offer, the fact that we were Deaf, and/or combination of both things, but her attitude changed toward us after that encounter.
Things went downhill after that and we were so uncomfortable that we couldn't wait to leave after eating our food quickly. Stephanie did not bring dressing for my friend's salad and he had to flag down the nice host to ask for it since she didn't check on us about our food. Our drinks didn't get refilled. We weren't asked if our food were good or if we needed anything. I saw the dessert menu and one item caught my eye, but our waitress never asked us if we wanted to order anything else when she came by with our bill and dashed off before we could say anything. We were planning on having the bill split but decided it wasn't worth trying to flag down our waitress who didn't want to be bothered to interact with us more than probably 3 seconds. It was NOT a busy day. We saw maybe 2 or 3 other tables filled with guests that day. Otherwise, it was a pretty quiet day for lunchtime on a Wednesday.
This was my first time visiting this location and I will not be coming back again. I've had much better experience at the other Neighborhood Grills' locations. My friend and I were prepared to leave a decent tip before the email discount was applied, but we were so uncomfortable and disappointed with our dining experience that we left a very small tip. I almost didn't leave anything at all because I didn't think she deserved it with the way we were treated as guests, but I didn't want her to have the impression that Deaf people are bad tippers.
The only nice thing about it was the host who told us goodbye in a pleasant tone as we left. Too bad he wasn't our waiter.
Went here last night with a friend. Our waiter was outstanding- very helpful and easy to communicate with. Spoke clearly, gestured when needed, and knew the sign for thank you. He had a great, positive attitude and very willing to try to figure out the closed captions on our TV (which didn't end up working out but through no fault of his own).
I'd give this place five stars if they could figure out how to turn on the closed captions on all the televisions. But at least one tv had closed captions already on which is a plus.