I was at Bellevue Square Mall for an event and needed something to eat. I decided to buy a pretzel from Auntie Anne's and I had Ciara assist me. I took out my notebook that I already had with me to place my order and she immediately communicated with me by using my notebook.
Ciara double checked with me about my reason(s) for asking them to make a special order without an ingredient (due to "allergies"). I appreciated that since that meant they would be more careful about not having my pretzel come into contact with the certain ingredient.
She made eye contact, took her time to write and made sure that my order was completed correctly. I really liked how Ciara was nice to me and communicated with me in the method that I preferred.