I cannot rave enough about FancyHands. Why isn't there a 6-star option for them? Being a deaf person, I'd rather get a tooth canal than make phone calls (whether via Relay, or VRS) and dealing with hang-ups, prejudices, technical/video difficulties, lack of agents that match my gender, and other inconveniences. So whenever I'm in a bureaucratic battle, I send a quick email to FancyHands -- within an hour, a highly phone-savvy assistant has tackled my problem. That includes: *finding rideshares *call the head of a Patient Services dept, to waive a highly restrictive ASL interpreter requirement *making a phone call to FCC, to complain about their lack of accessibility *scheduling interpreters for events (because, of course, phone tag is the bane of any busy deaf person's existence) If you value your time, PLEASE give FancyHands a try! My theory: When an authority figure knows they're on the phone with someone's ASSISTANT, they are more responsive/polite, as they can't default to underlying prejudices about individuals with disabilities.