The LINE Austin

echo

I stayed here for a conference. I had mostly positive experiences. Upon request, they provided an ADA kit to my room. Specially I needed the vibrating alarm clock and the door knocker. Unfortunately, there was no visual fire alarm which made me nervous in the event of a fire. Because their technology is outdated (they included a TTY for the telephone), when I asked if I could text them to order my room service and anything I needed from inside the room, they agreed and gave me a text number. However, it often would take 20 min for them to even acknowledge the text. One time I waited an hour during dinner time to even get a response. Then another 30 min to get my food. I would suggest they improve on their time monitoring their incoming text messages. In the restaurants, several waiters, bartenders and hosts were friendly with smiles on their face. They accepted different ways that I ordered my food such as pointing to items and using my phone to communicate. I only wish they knew Sign Language! When I did ask to increase the lighting in both the breakfast area and the bar, they couldn’t turn them up. We ended up having to bring a spotlight near by so I could see the conversations in sign at the table (awkward) To end of a good note, The gym cardio equipment had built in captions on their TV’s! I would give this hotel a 5-stars if their staff knew sign language and they improved on their response time for responding to texts. 

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Schedule/Order On-line or E-mail
  • Subtitles/Closed Caption/Open Caption
  • Pen and Paper Available

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