Apex Family Medicine

Rachel Berman

I randomly selected this doctor's office for my PCP since it was supported by my insurance, and as any Deaf person who has faced communication barriers in the medical field would do, I expected nothing, next to worse and was prepared for a quick visit with a restrained oral communication, I was taken by surprise by their service. First of all, the secretary was friendly and understood right away I was Deaf. She spoke slowly and used some gestures. When the woman called me, she seemed to be already aware that I was Deaf as she was looking for me, and when I responded, she made sure she looked at me. She did some tests on me then the physician assistant's named Derek, a very nice and friendly man, came in and immediately asked me if I read lips then he fingerspelled his name! That made me so happy and put me at ease, and he gave me a history. It was a very short visit and he proceeded me to take me to lab for blood drawing. I will be back next week to discuss lab results but I left the office feeling comforted knowing that they are aware of my communication needs and know that Derek can fingerspell words especially medical words if needed. When I signed out and paid for my visit, I talked/signed "thank you", and the receptionist asked me how to sign "your welcome!". Major thumbs-up!!! 

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Schedule/Order On-line or E-mail
  • Knows Sign Language
  • Well Lit Environment

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