I placed a reservation here on-line and stayed for a weekend. The hotel did not even have an ADA kit for me. I was shocked. This is an award-winning hotel. I checked in with them every day and they could not find one. This really is unacceptable. Without the ADA kit, I was without a door knocker, no visual fire alarm and also no way for me to call down for room service. I had planned this solo weekend to relax and sleep in. Unfortunately, without a visual fire alarm alert, I could not sleep, tossing and turning while worrying about how I would be alerted in the event of a fire. When I addressed this with the manager she gave me her personal text number, in which I could text her whenever I needed anything. She was my source for food all weekend! This is the reason I am giving them an additional star for thinking creatively to problem solve. In addition, the Spa staff all kept talking to me when I could not understand them even after I suggested that they write things down. The spa hallway was extremely dark and several times the staff were trying to talk to me in the dark. One thing I wanted to mention was that in the Dining room, the blonde hostess seems to know some ASL. Too bad I didn't end up eating there. The Attic had a great server who was friendly named Angela.
I attended the ADWAS auction and bid for the one night stay at the Salish Lodge & Spa. They accepted my relay calls several times for reservation for overnight and massage therapy. Everyone there were courtesy, friendly and nice. The Attic and the Dining Room's food were delicious especially Dining Room's Salish Lodge Country Breakfast dishes which was the best breakfast ever. Before breakfast, I had appointment at the Spa for massage therapy. Janie Lumbert, massage practitioner, was wonderful. She knew I was deaf and wrote on a paper explaining to me about the massage to make sure I am comfortable. I closed my eyes knowing I will be relaxed. Thank you for the wonderful stay and massage! I will definitely return!