I placed a reservation here on-line and stayed for a weekend. The hotel did not even have an ADA kit for me. I was shocked. This is an award-winning hotel. I checked in with them every day and they could not find one. This really is unacceptable. Without the ADA kit, I was without a door knocker, no visual fire alarm and also no way for me to call down for room service. I had planned this solo weekend to relax and sleep in. Unfortunately, without a visual fire alarm alert, I could not sleep, tossing and turning while worrying about how I would be alerted in the event of a fire. When I addressed this with the manager she gave me her personal text number, in which I could text her whenever I needed anything. She was my source for food all weekend! This is the reason I am giving them an additional star for thinking creatively to problem solve. In addition, the Spa staff all kept talking to me when I could not understand them even after I suggested that they write things down. The spa hallway was extremely dark and several times the staff were trying to talk to me in the dark. One thing I wanted to mention was that in the Dining room, the blonde hostess seems to know some ASL. Too bad I didn't end up eating there. The Attic had a great server who was friendly named Angela.
- Schedule/Order On-line or E-mail
