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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Reviews by Advocates & Champions

paoftw

paoftw

American Junkie

A group of my friends, my family and I decided to go to this place for ...

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Libby

Libby

Julia Cameron's Magical Mystical Massage Tour

i love julia’s massages! i always feel so relaxed afterwards. she can use her feet ...

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Kate

Kate

ACT Theatre

We attended the Romeo & Juliet show with Deaf actors Howie Seago and Joshua Castille. I ...

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Meredith

Meredith

Starbucks

This is now the first Signing Starbucks in the US! All staff sign, most are Deaf ...

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