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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Reviews by Advocates & Champions

Eric Gugger

Eric Gugger

Julia Cameron's Magical Mystical Massage Tour

I just recently tried a massage from Cam for the first time last week. I have ...

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Kate

Kate

Thai Naan

My dining companion and I were looking for a restaurant to eat at in downtown Snohomish. This location ...

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Rachel Berman

Rachel Berman

Starbucks

There was a woman who knew some signs near the front and helped guide us where ...

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ktquiet

ktquiet

Julia Cameron's Magical Mystical Massage Tour

In order to support the Deaf Ecosystem, I try to obtain services/visit Deaf-owned businesses whenever ...

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