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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Reviews by Advocates & Champions

Brandon

Brandon

The VanNoy Firm

Anthony Vannoy and his firm are doing a wonderful job of providing services for deaf and ...

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Kate

Kate

Full Tilt Ice Cream

My friend and I stopped by to buy ice creams on a warm day. The person ...

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loren

loren

The Parish

The waiter brought us to a nice table in a well-lit area as per requested. The ...

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echo

echo

Trails End Taphouse & Restaurant

My Deaf friend and I were served by a server named Joseph. He was so easy ...

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