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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Reviews by Advocates & Champions

Rachel Berman

Rachel Berman

Ergologics

Ronda is champ! I love that there is a Deaf ergonomics specialist, and I've learned ...

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Michael Thal

Michael Thal

Fat Sal's Deli Encino

The manager knows I'm deaf. When I asked for space on Monday night for a ...

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Ariele

Ariele

CenturyLink Field

I have attend music events, Sounders game and Seahawks games.  They provided really great ASL interpreters ...

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Crys

Crys

Starbucks

This is Washington D.C.'s Signing Starbucks and is so unbelievably deaf-friendly that I wish ...

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