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Business Tip: Turning a Negative Review into a Deaf-Friendly One

Posted by: Staff Writer on June 7, 2016  |  Comments

Lets face it, it’s tough getting a negative review or negative feedback.  No one likes it, whether you’re an individual or a business. While eighty percent of reviews on deaffriendly.com are positive, the deaf-challenged experiences Deaf consumers face sometimes lead to reviews that are three stars or less. We encourage businesses to reframe the situation and see negative reviews as a wonderful opportunity to gain an edge, get information about Deaf consumers, and do concrete things to create a deaf-friendly experience in the future. In fact, the most successful situations we see are a deaf-challenged business taking a negative review and turning it into a positive one. 

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Reviews by Advocates & Champions

NW

NW

Turtle Heart Coaching and Retreats

LaRonda offers great encouragement. She lets you move at our own pace. She creates a safe place ...

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paoftw

paoftw

Limericks Tavern

This tavern was just opened at the beginning of last July. I decided to host a ...

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C.B.

C.B.

Turtle Heart Coaching and Retreats

LaRonda is an awesome coach! She gave me the tools to put my words into visuals ...

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echo

echo

Hawaiian Lomilomi Massage Kona

Not knowing anyone on the island to provide massage, I took a risk and went here ...

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