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5 Customer Service Fails: The Holiday Edition
Posted by: Staff Writer on Nov. 11, 2013 | Comments
With the holidays around the corner, customer service sometimes changes for the worst. How does that bode for deaf and hard of hearing customers who are trying to survive the most credit-disrupting, nerve-wracking, and elbow-jostling season of the year?
Read MoreDeaf Awareness Week Gone Viral & Wearable #deaffriendly
Posted by: Staff Writer on Sept. 22, 2013 | Comments
Fashion fiends, this is the week to literally wear your Deaf pride. Breast cancer awareness comes with pink ribbons, and "LIVE STRONG" armbands showcase our dedication to health and fitness. This year, Deaf culture awareness comes with a #deaffriendly tee.
Read More8 Reasons You Benefit From Knowing Sign Language
Posted by: Staff Writer on Aug. 13, 2013 | Comments
It’s long been promoted that learning American Sign Language (ASL) will give you an uncanny superpower: the ability to communicate underwater, through windows and even at loud bars. But unless you are a dive instructor, audiologist or bartender, these superpowers may not benefit you at your workplace. You are probably asking yourself, “how is knowing ASL an asset to my work or business?”
Read MoreServing a Deaf or Hard of Hearing Customer? Five Customer Service Fails
Posted by: Staff Writer on July 16, 2013 | Comments
Good customer service is the defining factor of any good business – especially important is the first point of contact. As deaf consumers, we frequent a variety of businesses daily such as retail establishments, restaurants, bars, coffee shops, and many more. If we experience bad customer service, chances are, all of our friends will hear about it and unless there have been improvements, we are unlikely to return.
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