B&L is known in the community and I don't mean this in a very good way.
1.) They hire uncertified and unqualified interpreters. One of the interpreters informed me that during the hiring process, the only thing required was written references to be "screened". No one actually evaluated this person's signing skills before they were hired. If you ask some of their interpreters whether they work for other agencies or just for B&L, the common answer is only B&L--this is because they would never be hired at other places due to B&L having lower standards and not requiring specific certifications that the majority does in order to pass as a qualified interpreter.
2.) Many things have been interpreted inaccurately due to the interpreters not being qualified. This has caused problems with important information being shared. I've had to ask places multiple times to email me the information again or delete things from my medical files because I never said those things.
3.) The man in charge of this company, Boris Gudaus, is extremely unprofessional and rude to people who contact his company to ask questions or need to file a complaint about one of his staff. When I called, he was aggressive and even yelled at me when I was trying to get information. During that phone call, he refused to provide me his full name and after all of the shouting, he hung up. Ironically enough, I was able to find this information easily via Google: Boris Gudaus. His work email is even posted online but I was never provided this to send any concerns or feedback. It is normal procedure for supervisors and managers to provide their full names if a customer has concerns, so I don't even know why this man made such a big deal out of it when he was the one being rude to me in the first place.
That phone call was my last straw. Because of your unprofessionalism with me as your actual client, you have lost my business. I contacted all of the places for my past appointments to never use your company again. One of them was very shocked and said your name without me even mentioning it when I shared about how you yelled at me on the phone and wouldn't help me.
Keep in mind that not all of the paying customers are going to be hearing; what if I was contacting you to do some business and you treated me like this? That was completely inappropriate and unacceptable of you, sir. I encourage you to take Customer Service 101 on how to interact with people and provide excellent customer service experience. There are consequences for this kind of behavior and this one is me never using your services again at multiple locations including Providence and The Everett Clinic who have used you heavily during this year. No more of that.
This agnecy doesn't know how to screen for qualified interpreters. They sent an interpreter that was highly inappropriate to my medical appointment which was an embarrasment and made things very awkward for the professional and me. After the appointment, I informed them of this issue with said interpreter. Hopefully, they hire a personal with an ASL background to properly screen whom they are placing on jobs.
