Visited for the first time recently. One staffer gave my kids a lot of gentle, patient personalized attention that made the experience less scary. My son was ready to leave early due to jitters about the blue- and black-level climbs until this particular staffer said "Are you sure? What if I climbed this route with you?" Thanks to him we got to the highest level and got on the SCARY high zipline. Empowering!
My biggest suggestions for improvement are strictly to boost SAFETY for deaf/HOH customers:
- CAPTION their safety training video. I asked + found out they already plan on updating it.
- More VISUAL SIGNAGE throughout their course. They labeled their Cadet course but not Captain course. It's hard to tell which is blue, green, or black level course.
- Mindfulness of customers who use SPEECH-TO-TEXT! I used my phone app to understand the un-captioned video, and after that everyone had to put their phones into a box to (wisely!) avoid having phones falling from 45 feet above from the sky. However, that left me without speech to text for the next 15-ish min of training on how to use the ropes, carabiners, and equipment. Yikes.
IMHO, any adventure business requiring safety waivers has a higher accessibility standard to meet. I personally have a friend whose family member died in a rock climbing accident, so why not make sure absolutely all demographics have full access to all information?
Looking forward to returning to High Trek for some more high-rise excitement!
- Positive Attitude
- Well Lit Environment
- Makes Eye Contact
- Schedule/Order On-line or E-mail
