My review for zoom is mixed. In some ways they are accessible. They have the functionality to pin and ASL interpreter to their video platform and also to offer live captions through Communication Access in Real-Time (CART). So that is fantastic and I'm very grateful for that. However, when Zoom hosts their own webinar or learning event or meeting, they aren't willing to provide an ASL interpreter or live captions. I've been denied this accommodation request several times and rarely do they even get back to me. If they are not demonstrating and using their own built-in accessibility features, how will that encourage other Zoom hosts to use it? Zoom needs to start walking the talk and being accessible to Deaf and hard of hearing people.
