I've been with Edward Jones for a long time and decided to switch to a more local advisor last year. Greg and his office manager, Becky, are the sweetest people ever and have smoothly adapted to whatever I needed: Talking about fund strategies via Relay (a tech they'd previously never used), or meeting up with me at a coffee shop closer to my home, etc. But what really sealed the deal was when they honored my ASL interpreter request for a seminar dinner they hosted a few months ago. I emailed them a link to my preferred sign language interpreting agency, and they took care of the rest. Easy, peasy!
You don't want to entrust your financial future to people who don't respect your basic communication needs. Luckily, I found the right kind of folks to guide mine!