The Toasted Yolk Café - Mont Belvieu

Dennis

On April 13, 2024, I held the West Chambers Deaf Social at the Toasted Yolk Café in Mont Belvieu, Texas.    The restaurant manager, Halie, was outside when I arrived and greeted me. She asked me if I wanted Victoria as my waitress because she knows sign language.  I replied yes.   When I enter the restaurant, I sit down across from the hostess station. The hostess helped some other people who had come into the restaurant and then came over to me and asked if I was waiting on someone (I want to point out that she came over to me; she could have just yelled at me from where she was but did not yell at me).  I informed her that I had met Halie outside, and she arranged for me to sit at a table in Victoria’s area.  When my table was ready again, the hostess came to me and told me it was ready when she took me to the table (I have a fused leg, and she also made sure I stood up ok). I placed my order using sign language, and most communication between me and Victoria was in sign language.   On the way out, I passed by Victoria, and she signed. Have a good day.  Also, Halie stopped me and told me she was sorry none of my friends showed up to eat with me.  The staff and management of the Toasted Yolk Café in Mont Belvieu, Texas, have always been kind and considerate of me.  It is a great place to take your family.   You may ask why this is important.  The last time I visited the Toasted Yolk, on April 18 I met a friend for lunch.  My friend had already arrived when I got there so I just sat down at the table with him. Our waitress took our drink order and left us to figure out what we wanted to eat.  I have been trying different meals because I want to tell people that when they come to eat it will be delicious and it is delicious, but I do have my favorite Southwest Breakfast Bowel.  When I looked at the menu, I found that I could not read the portion of the menu where the club sandwiches were located because of the background color and the text color was so close I could not read the description of the sandwiches.  Our waitress did not know sign language, so she got some help.  The person who came to help was able to communicate with me and read the descriptions for me so I could select which sandwiches I wanted (I am very thankful for her reading the menu for me).  Our waitress did not leave us she took our food order and came back to check on us several times and even refilled my water glass.  Why is it important because of the way deaf people have been treated in the past?  Sometimes it takes a deaf person several different salespeople to get someone to wait on them.  They have been told to leave we do not want your kind around here, I even read of times that police have been called to escort them off the premises. When you get someone that will stay with you and help as much as they can even if it takes them beyond their comfort zone.  You have found at least to me a very valuable person.  Our waitress to me is a very valuable waitress and person.   When you find just one person like that you feel very good but when you have found a whole restaurant full of very valuable people it is like finding a gold mine and that is what the Toasted Yolk of Mont Belvieu is to me.  When you visit the Toasted Yolk in Mont Belvieu and you are deaf, hard of hearing, non-verbal, or use sign language is anyway ask for Victoria she would be happy to communicate with you.     

  • Willingness to Gesture
  • Pen and Paper Available
  • Wheelchair Accessible
  • Service Animal Allowed
  • Well Lit Environment
  • Schedule/Order On-line or E-mail
  • Positive Attitude
  • Knows Sign Language
  • Speaks Clearly
  • Makes Eye Contact

Dennis

On Saturday, March 9, 2024, the West Chambers Deaf Social met at the Toasted Yolk in Mont Belvieu, Texas.  For some reason I was the only one to show up that day, maybe it was the weather because it was cold and windy (at least 15 miles per hour or more). Not sure what the wind chill was. When I arrived, they opened the front door (they do this for everyone). I gave the hostess my name and how many I thought would be attending. The waiting area was full, so I found a place to stand up against the wall (my left leg is fused, and I walk with a cane).  After about 2 minutes some people got up and went to their tables. A family before me was going to sit down but the man told me to take his seat (there are still nice people). When I sat down my left leg stuck out in front of me and I was sitting close to the entrance where people go in and out of one side of the restaurant, but no one asked me to move they just walked around me. When I checked in, I gave them my phone number and they texted me, but I had my ringer silent being in a busy business.  I am also hard of hearing and sometimes it is hard for me to understand voice or even hear in a busy place because of the noise.  When my table was ready the hostess came and told me it was ready. When I got up to walk, she made sure that stood ok before we started walking, there was also a man seated near who reached out to help; me. We got to the table she made sure my chair did not move while I sat down.

When my waitress arrived, I asked if she knew sign language, and she said she knew a little (but she knew more than a little). She had taken a sign language course in high school. For the rest of the meal, we communicated mostly in ASL.   Some very kind people are working at the Toasted Yolk in Mont Belvieu, Texas.  I have eaten there three times now and each time I ordered something different, and every meal was delicious.  I would recommend the Toasted Yolk to anyone; I believe you will have a great meal and great service. When I was leaving, I saw a couple of people in wheelchairs, so like I said a great experience.  

  • Pen and Paper Available
  • Wheelchair Accessible
  • Service Animal Allowed
  • Well Lit Environment
  • Schedule/Order On-line or E-mail
  • Subtitles/Closed Caption/Open Caption
  • Positive Attitude
  • Knows Sign Language
  • Speaks Clearly
  • Makes Eye Contact

Dennis

The West Chambers Deaf Social was held at the Toasted Yolk Café Mont Belvieu on February 10, 2024.  Several people got there early so I had to hurry up and get dressed to go to social.  When I got there the place was so full that I could not find a parking place up front, so I had to park in back, and just barely found a parking place then.  The person that got there early, and it was a good thing they did, reserved us a place for 10 people.  Even though they were swamped, they reserved all 10 places for us for at least an hour before they asked us if we would use the other table.  We only had 5 people show up 3 adults and 2 children.  One of the children attends the Texas School for the Deaf, the other child attends a local elementary school but started to attend a sign language club at her school and because very interested in ASL.  I also found out at the social that the Texas School for the Deaf, in Austin, is going to take some of the students out to eat for Valentine's Day.  The restaurant, I got the name of the restaurant, that is hosting the event and sent them a note asking them to send someone who knows sign language to teach them some basic signs so they can better serve their guest.  I think the restaurant asked if they could invite other businesses to the sign language class also. I think this is wonderful because I have yet to find a restaurant in the Mont Belvieu area willing to learn sign language in order to better wait on deaf and hard-of-hearing people. Our waiter did not know any sign language but was very cooperative with everyone when they ordered.  Our food came quickly and hot. Our waiter came back several times to check on us and to take the order of those that came later. My suggestion for Toasted Yolk Café is to train all their waiting staff in some basic signs to better serve their deaf and hard-of-hearing customers.

  • Wheelchair Accessible
  • Positive Attitude
  • Well Lit Environment
  • Speaks Clearly
  • Makes Eye Contact

Dennis

I visited The Toasted Yolk to talk to the manager about having the West Chambers Deaf Social at the Toasted Yolk.  I am not sure if this is the way they treat every guest, but I have a fused leg, so I walk with a cane and park in the handicapped parking, I walk toward the door, and the maître d’ had open the door waiting for me to enter the restaurant.  I walked in and she asked me if I would eat alone, I said yes.  She took me to a table and handed me a set of menus.  There was one large menu and one small menu both printed on both sides.  Plenty of good food to choose from, my choice was gravy and biscuits.  Mainly because I like gravy and biscuits, especially with sausage gravy.  I did not have to wait long for my order to arrive nice and hot.  It was delicious.  I did talk to the manager about the deaf event, and she was willing to host the event in February.  I had a deaf friend visit the week before and he talked to the manager and got the same willing attitude.  I talked to her about waiting on a deaf person would be different than a hearing person and left her with a deaffriendly learning Quick Start Guide.  This should help the waitresses or waiters to serve the deaf people who come to the event.   What they can do to improve let the waitresses and waiters read the Quick Start Guide I left with them and then learn so basic sign language that applies to the restaurant industry.   

  • Wheelchair Accessible
  • Service Animal Allowed
  • Well Lit Environment
  • Positive Attitude
  • Speaks Clearly
  • Makes Eye Contact
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