Vicki Moseley: Improving the Deaf Consumer Experience

Posted by: Staff Writer on June 6, 2016

Vicki Moseley is our newest dynamic, fun-loving, and energetic team member, bringing with her years of experience teaching hearing businesses how to interact with Deaf people. Her sparkling eyes and mischievous smile lights up the room every time she enters it. When she’s not training businesses, she’s enjoying the great outdoors: kayaking, snowshoeing, swimming, hiking in the beautiful Pacific Northwest. For her it’s her community, her people, and the relationships she has with them that means the most. You’ll find her prioritizing time with her friends and loved ones, traveling to be with them, and volunteering on the board of a local Deaf organization.

Number of Reviews: 7

Favorite Deaf-Friendly Business: Miro Tea, Seattle 

Tell us, what's the best thing about working with the deaffriendly.com team

I’m the newest and the eldest member of the team!  I enjoy the group dynamics and working with younger people who challenge me to adapt to new technology.  I also appreciate brainstorming and coming up with new ways to be deaf-friendly - it’s a team effort which I embrace as I see myself as a team player. 

What's your favorite deaf-friendly business you frequent. Why?

Miro Tea because the people who work at the counter have visual information available  on what kind of tea you can order. This makes pointing items out and picking what I want super simple and straightforward. And instead of calling my name, they bring my order to me, too, which is fantastic. And besides which, I love tea. 

Describe your job and your favorite project you've worked on at deaffriendly.com

I’m a trainer for our newly formed deaf-friendly customer service program. This means I go out to businesses who want to improve the experiences Deaf consumers have at their business. I give them real world tips and tools, as well as give them insight into who we are as Deaf consumers and why investing in us is a win for everyone.  My favorite thing is creating customized training for targeted audiences, this is my passion. So, when we were able to go to Rachel’s Ginger Beer and create a training specifically for them, that was amazing. And they were wonderful with us and we all had such a great experience. And that’s what it is all about, the relationships we build with each other.

In your opinion, what's the most deaf-friendly city you've visited? What made it deaf-friendly for you?

Washington DC definitely, it has such a large Deaf population and of course Gallaudet University is right there. There are so many employees in the federal government who are Deaf. It’s just so easy to get around as a Deaf person and have positive, deaf-friendly experiences.

Best survival tip for navigating the world as a Deaf consumer

I would encourage people to go in with an open mind, a positive attitude, and have no expectation that businesses know how to meet your needs. You will need to educate others how to best serve you. When they DO know already about Deaf culture and signing, it’s a nice surprise and inspiring to me.

Mad lib style: Give me a noun. An adjective. and an adverb.

Mountain.  Enormous.  Boldly.

A deaf-friendly MOUNTAIN always knows to use ENORMOUS communication when interacting BOLDLY  with Deaf customers.