I've had both positive and negative experiences with the interpreters sent by this agency for my appointments, interviews, and meetings in the last few years. On one hand, some of the interpreters I had were not qualified/skilled with interpreting. For example, I had one interpreter make a lot of mistakes in an important job interview & it reflected badly upon me. Luckily, one of the interviewers knew enough basic ASL at that time to write down what I was really saying (compared to what was interpreted) to show the other interviewer after I was done. On the other hand, I've had some wonderful interpreters who are skilled and comfortable with their position as in knowing when to speak up or not (ex. asking to sit/stand in a better location). Hopefully there can be a better way of sharing feedback so others can be aware of which interpreters fit the best with certain situations.
Spending 9 months in 2 different hospitals,ASLIN has really come through for me with their interpreting services in medical settings. They have a preferred list of interpreters that work best with me and for the most part have been able to schedule those interpreters. When they cannot fill that request, they send great matches with the exception of a few times. They took my feedback and I have never seen those less than great matches again. When I needed some advocacy in the beginning of my stay, they offered their support and knowledge how to get through the hospital system (It's a BIG system). I am very grateful for their help during such a stressful time. Thank you ASLIN!
I want to give this ASLIN agency a big shout out for their excellent and professional interpreter service. While I lived in Seattle, I have worked with many interpreters from this agency for my appointments, interviews, meetings, events, etc. and always have positive experiences with them. ASLIN is one of most professional interpreter agencies ever I worked with.