Apple Alderwood Mall

Anonymous User

There is a woman that works here that signs fluently. I wish I remembered her name. When a clerk realized I was Deaf, he brought her to me and she helped connect me with the right tech help. I did have to wait to see someone to help out with my computer problems but that wasn't an issue becuase I was able to walk around the mall freely. When it was my turn to be called on the wait list, they texted me. Easy Peasy! It was a long process testing my laptop out, removing bad files and then ultimately doing a factory reset but the guys I worked with Max and Chris were so helpful and patient and took their time to write everything down. They loved to communicate via their tech. It was really seamless process. I would only suggest that more people are fluent in Sign Language to communciate with signing Deaf customers. 

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Knows Sign Language
  • Well Lit Environment
  • Pen and Paper Available

Kate

I ducked inside this store at the Alderwood Mall to see if I could have someone help me with purchasing a screen protector for my older iPhone model since my cell phone provider no longer sold them. I had a male staff approach me and I showed him the note that I wrote about my request. He immediately walked me over to the wall with where they were. He removed two different small boxes and showed me them. I showed him my old phone with the screen protector on it and he nodded as he pointed to one of the boxes that was similar to it. I purchased it and then I gestured (asked) him if someone could help apply it onto my phone for me. I was uncomfortable about doing it on my own and making a mess out of it like getting a fingerprint under the screen!


He had another staff come out and I think he explained to the staff about me being Deaf because the new male staff gestured to me instead of talking verbally. I left the store happy with the screen protector applied perfectly on my phone and being pleased that I was able to communicate with them pretty much without needing paper and pen. This is rare for me since I normally have to write down what I need and still struggle a bit for the communication part. This didn't happen during my recent visit at the Apple store.

Thank you!! 

  • Makes Eye Contact
  • Positive Attitude

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