This review is specifically for the imaging department that works with women on mammograms. I was sent by my clinic for a mammogram. The reception staff at check in are friendly and gracious. They are helpful and I deeply appreciate they wrote down whatever I grappled to understand. The tech staff, nurses and the one doctor I had interactions with on my three visits are all kind, friendly and have great “bed side manner”. I also appreciate the office structure as the changing rooms are clean and private , each wall has great art, and they offer drinks and snacks in waiting area which is nice since you can be there a while. They also offer blankets if you are cold and are very tuned in to each patient. The thing I would suggest is educating staff including Doctors on dealing with deaf clients. When I made appointment through VRS I was delighted when they asked me if they should arrange a “translator”. I said yes and was thrilled I didn’t even have to ask. When I arrived there was no interpreter. Front desk was patient and wrote things down but waved away when I mentioned I had been offered an interpreter. They did inform me they had a remote interpreter I could use during appointment which I said yes to.
OK, this was my first time using a remote interpreter and the interpreter on the screen, what little I could see did a good job. The issue was situating the modem. Small room, lots of machines, two techs, me. The tech person kept standing between me and the screen with Interpreter while she also kept gesturing for me to look at screen. I of course couldn’t see through her. I also understand when some folk are uncomfortable or unsure of a situation they may laugh a lot. In a situation like this that most would consider serious the woman laughing voraciously the whole time was distracting and I feel unprofessional. She was also very nice and I could see trying to do right by me but I think it’s possible with training and awareness we could avoid all that. So, I can see how in another situation, remote interpreting could be wonderful but in this situation we really needed a live interpreter there because they could have situated themselves where I could see them and out of the way of machines and nurses. Also nurses were concerned with my modesty so that I could see the interpreter but they couldn’t see me since I was in various stages of undress. That’s kind, but for me personally not an issue. I realize others may really appreciate that. Again brings us back to first priority is clear consistent view of interpreter. 3 stars because I feel the entire staff at this facility is excellent at their jobs. 2 stars missing because awareness must be raised on how to best serve deaf clients.