Sports Medicine Center at Husky Stadium

Anonymous User

This review is for UWMC Physical Therapy inside the Husky Stadium next to Sports Medicine:

Once again, this department failed to accommodate my needs as a Deaf patient. UWMC's Interpreter Services contacted me a couple of days in advance via email and phone call to let me know that they worked on my ASL request for weeks and was unable to locate an interpreter. They doubted it would change between now and my appointment. I decided to give it one more day before calling to check to see if there was an update and/or to reschedule it if there was no change. 

When I called on the next day, it was a mess. Even if I used the PT department's number, I got redirected to an operator who did not ask me questions to verify that it was me despite me asking them a couple of times if they would and why they weren't making sure it was me instead of someone else. The operator called both the PT department and Interpreter Services; both either had no update and/or weren't available to talk. So I asked the operator to please transfer me to the PT department so I could reschedule my appointment. They tried to and then got back to let me know that the PT department staff refused to talk with me because they "wanted to give it a little more time."

I was stunned that I wasn't even allowed to reschedule my appointment; my rights were being violated by them refusing to accept my relay phone call and refusing to allow me to make changes to my appointment. I ended up having to cancel it through MyChart the next day without being able to reschedule it which meant I had to wait another full month before coming in for my next appointment at this location.

I emailed Patient Relations Program to inform them of this discrimination and to hopefully get some help like finding a sooner time for me to come in. The person who looked into it handled it poorly; one of their solutions was to blame Interpreter Services and ask them to do a better job which had nothing to do with this situation. Interpreter Services did their best and went beyond by calling me directly to let me know about my ASL request because the PT department failed to do this the last time. 


UWMC--please do a better job. My last few appointments at different locations including this one have had a lot of issues. 

  • Well Lit Environment
  • Experience Hiring Interpreter

Anonymous User

This review is for UWMC Physical Therapy inside the Husky Stadium next to Sports Medicine: 


I was really disappointed with my visit at this clinic for a September appointment. They failed to provide an interpreter and did not call me in advance to give me a heads up so I could decide whether to reschedule my appointment or still come in. 

The VRI that they provided didn't even work--we spent over 20 minutes struggling with it before giving up and resorting to paper/pen because I did not want to leave after putting in all of this effort and paying for the visit & parking in their garage and gas expenses. It was frustrating to know that 20 minutes out of my own appointment was spent on this.

It was baffling to me of why they used VRI on a tablet without being on a portable desk or some kind of stand tall enough to sit on the countertop because this was for an appointment that usually requires a lot of different body positions and movements. How would we hold that in our hands while doing all of those things? 

In addition to that, halfway into my appointment or so, they brought in a staff from another department who knew some sign language. She was nice but not qualified to be doing that. I ended up having to write on the paper a lot to communicate what I was trying to say. And even worse, the receptionist (I think the name tag had patient advocate on it?) remained in the room for part of my appointment while overhearing private, personal medical information. At one point, all 3 of them were chatting about me and that was upsetting to know information was being discussed without me being able to access it.  

This is a pet peeve for many Deaf people to have hearing people talk in front of them because it is insensitive and rude. I felt really helpless to have this happen in front of me and not be able to do anything about it. After a certain amount of this going on, I asked politely if they could leave and they finally did so the PT and I could resume to doing our best with the appointment. 

So many things went wrong in this visit and I hope this will be a learning experience for the department to not do this again to me or other patients.

  • Pen and Paper Available
  • Accepts Relay Calls
  • Well Lit Environment

Anonymous User

Just when I was starting to lose hope about getting help, I saw Dr. Rao and it was life-changing. He was able to give me the correct diagnosis and treatment that helped make a big difference. In a short time, I saw a huge improvement with my pain level and the hard muscle mass reducing in size. It was amazing to notice the difference with finally feeling like I had more flexibility and movement after a couple of treatments. 

Dr. Rao is friendly, maintains eye-contact and comfortable with using interpreters. He will wait to make sure my questions are being answered and gives the interpreter time to catch up if needed to. He is very knowledge and will be straightforward honest with his professional opinion. I highly recommend him if you are looking for something that's listed under their website for specific treatments that they do. 

  • Willingness to Gesture
  • Pen and Paper Available
  • Well Lit Environment
  • Experience Hiring Interpreter
  • Schedule/Order On-line or E-mail
  • Accepts Relay Calls
  • Positive Attitude
  • Speaks Clearly
  • Makes Eye Contact
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