Din Tai Fung Pacific Place

Joshua Castille

I went to this restaurant and had the BEST experience ever. I wrote on a paper to the host that we were deaf and wouldn't hear if they called our names for our table. After waiting for our table, a waiter came up with index cards and on it was instructions to follow her to our table. She had planned it all out so that we were taken care of. She left a stack of cards and some pens for us to use. The entire wait staff was very supportive and willing to accommodate us. 

I think if they keep this system for EVERY deaf patron. It will be much appreciated but, I still recommend hiring signing staff or providing basic signing training for their staff to communicate with their deaf/signing patrons.

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Accepts Relay Calls
  • Schedule/Order On-line or E-mail
  • Well Lit Environment
  • Pen and Paper Available
  • Willingness to Gesture

Jules

This restaurant-- has AMAZING food. Once the people there identified that we were deaf, they were immediately willing to write down everything on paper and pen. And if they knew sign they'd use it. And they'd try to learn signs with us, which was sweet. They gave us free dessert, but that's not why I'm giving them good stars. It would help if they had an easier system for waiting for our table so we wouldn't have to keep eying the front counter, but otherwise, they're great. 

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Pen and Paper Available
  • Willingness to Gesture

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