It was my first time coming here (my good friends-one Deaf and other hearing-frequent this place. I was so impressed with the friendliness of the staff. The woman at the cashier was kind and patient as I wrote down the order, and she signed "thank you" and did some gestures like pointing me to where to get drip coffee. My friends told me that one Deaf (I believe janitor) person works there. Awesomeness.