Hyatt at Olive 8

Anonymous User

I had a very nice stay here. The ability to text the operator was very helpful (I would suggest making this available to anyone and telling people about it. I only knew they offered this because I asked). The close caption on the TV worked great and visual fire alarms were present. Daniel a server in the restaurant was so friendly, wrote everything down to communicate and was not afraid of me and my Deaf friend. His comfort level and positive attitude made all the difference. Rose in the spa was so thoughtful and intentional. She communicated with pen and paper. She wrote everything down prior so that I could understand her easily. She didn't rush me through the process like so many do. In addition, her massage skill is champ! I would only suggest that the Hyatt implement a system-wide text solution for people to easily text their room needs including room service and also offer this serve to everyone. Especially Deaf and hard of hearing guests. 

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Schedule/Order On-line or E-mail
  • Subtitles/Closed Caption/Open Caption
  • Pen and Paper Available

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