Delta Air Lines Inc

deafREVIEWer

My experience has been the same both ways on a roundtrip between California and Seattle. After inquiring about something at the front desk an hour in advance, my next expectation was to wait and board along with the third or fourth group of people (expecting mothers, first class, passengers in back of plane...). The same lady sought us out in the huge crowd and found us, asked us to come up front and allowed us to board ahead of everyone else, which was very generous! Stewardess on plane asked if there was anything we needed and was very professional when serving us. Very friendly! One very small point that I continue to wince about - they had a wheelchair with my name on it waiting at the destination airport, which is not needed and shouldn't be assumed to be needed as well. I also continue to hope that subtitles are included with their free on-board movies.

  • Makes Eye Contact
  • Speaks Clearly
  • Positive Attitude
  • Service Animal Allowed

Vlad

Delta Airlines was deaf-friendly on my flight to Toronto. I had a bike case and a couple of bags. Delta rep was helpful and used paper and pen to answer my questions. 

StreetStreet

My experience with Delta was much better than with other airlines, for example, Alaska Airlines. I self identified at check in and the gate that I am Deaf. Once the crew knew that I am Deaf, I was informed that I could board early, someone discussed with me about whether I should check my carry on bags, some of their flight attendants were able to communicate with me in ASL regarding meals/drinks and left me notes about where my exit should be in case of an emergency. Also, they had mini video screens in front of each seat. The video screen displayed messages about how soon we would land and some flight announcements. I am sure there are some other announcements that I didn't have an access to but I am hoping this story will help to improve accessibility at Delta and at other Airlines.

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